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Spotify

Senior User Researcher - Platform Developer Experience

Flexible work schedule
Home office stipend
Remote work options
This job offer is closed.
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The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the frameworks, capabilities and tools needed to welcome a billion customers. Join us and help to amplify productivity, quality and innovation across Spotify.

We are looking for a Senior User Researcher to join the Platform Developer Experience (PDX) team. You will build a deep understanding of our users' needs, goals and workflows, turning quantitative and qualitative user research into insights and artifacts which will shape the future of our products, platforms and services. More specifically you’ll inform the direction of how teams build and maintain platforms, and how they share knowledge with one another across Spotify and beyond.

A key focus area for you will include Backstage - a platform that is used by the entire engineering team at Spotify and a passionate open-source community. You’ll play a key role in helping Backstage develop new business models, distribution channels, and community engagements. This is an exciting opportunity to work on a crucial part of Spotify’s success.

What you’ll do

  • Work closely with a cross-functional, geographically distributed team of data scientists, user researchers, product managers, designers and engineers across EMEA and North America
  • Define, plan, and conduct exploratory as well as evaluative user research, including supporting the work of less experienced colleagues
  • Apply rigorous analysis to understand and document complex workflows and processes
  • Deliver compelling insights, stories and artifacts to help drive evidence-based product and design decisions
  • Develop and innovate on our mixed-methods user research practice and contribute to the wider Insights community at Spotify

Who you are

  • Have proven experience in user research, with significant expertise in either exploratory qualitative research to identify needs and problems or workflow and task analysis (or both!)
  • Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts
  • Familiar with quantitative research methods, utilizing metrics and A/B tests, and able to synthesize quantitative data with qualitative data
  • Have strong interpersonal skills and can easily connect with your partners in product, tech, business and design
  • A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs
  • You have a strong interest in software engineering practices and tooling; experience working with open source communities is a plus
  • You are experienced with service design practices and thinking; you can provide understanding on the whole end-to-end journey as well as moments-in-time for the user

Where you'll be

  • For this role, it can be within the EMEA region in which we have a work location and is within working hours
  • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Global COVID and Vaccination Disclosure
Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Spotify
Spotify is all the music you’ll ever need.
Website
Industry
Audio, Cloud Computing
Founded
2006
Size
5K-10K employees

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