Senior User Researcher

About the opportunity

We are seeking a Senior User Researcher to deepen our understanding of user needs, attitudes, and motivations—shaping product strategy to create meaningful, customer-driven experiences that drive N26’s success.

Our User Research team sits at the core of product development, ensuring every decision is grounded in deep user insights. We believe strong research drives both user and business success.

This role offers the opportunity to conduct impactful research, influence how our organization leverages user insights, and shape the future of our products. You’ll grow, experiment, and make a lasting impact on both our team and the financial lives of our users.

In this role, you will:

• Identify key research opportunities that address critical knowledge gaps and influence both product and company strategy.
• Design and execute multimethod research studies in all levels of complexity to uncover user needs, pain points, and behaviors, ensuring insights directly inform product decisions.
• Synthesize findings into clear, actionable insights and effectively communicate them to cross-functional teams.
• Partner closely with product managers, designers, and engineers to integrate research findings into product development.
• Drive the growth and scalability of the research discipline within N26, mentoring junior researchers and refining processes and best practices.
• Mentor and support team members in conducting research while maintaining high-quality standards across all research initiatives.

What you need to be successful:

Background: 

• Degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Social Sciences, Design, or a related field (or equivalent experience).
• 5+ years of experience conducting user research in product-driven tech companies

Skills: 

• Research Expertise: You master a range of research methods, including generative research, evaluative techniques, and rigorous survey design. Bonus if you can demonstrate knowledge of basic applied statistics and/or SQL.
• Strategic Thinking: You thrive in ambiguity, breaking down unstructured questions into clear, actionable research plans that generate meaningful insights and drive key metrics and company goals.
• Business Acumen: You understand product and business metrics deeply, aligning research insights to drive measurable impact on business objectives.
• Collaboration and Influence: You build strong relationships across teams, champion user-centered approaches, and ensure research insights shape critical decisions.
• Storytelling: You communicate insights in a compelling and structured way, driving engagement and inspiring stakeholders to take immediate action.
• Adaptability and Growth: You continuously evolve with the discipline, embracing new tools, methods, and frameworks to stay at the forefront of impactful research.
• Grit and Enthusiasm: You navigate fast-paced, ambiguous environments with resilience, tackling challenges head-on and pushing through uncertainty. You maintain a bias for action, ensuring progress even in unclear situations, while bringing energy that inspires teams and sustains momentum toward meaningful impact.
• Language: fluency in German if based in Germany; fluency in Spanish if located in Spain

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to [email protected]. 

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.