Senior User Researcher, Growth

About the Role

Put members first - that’s the User Research team’s north star. We’re seeking a Senior User Researcher that has at least 4-5 years of experience researching products that span the digital, physical, or service spaces to join our team of nearly 30 research team members working on financial health. We’re looking for someone who is excited to apply both their quantitative and qualitative research skills to deepen our understanding of how Chime’s member base is growing and evolving over time. You’ll specifically be collaborating with our Growth team to understand how people build habits in their personal finance journey, whether Chime is their first-ever bank account or if they are looking to improve their long term financial health coming to Chime from other financial institutions.

For Colorado based roles: In accordance with applicable law, this role has an annual starting salary of $134,000 plus bonus, a competitive equity package, and benefits. The actual pay may be higher depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Conduct thoughtful research on company strategy, products, and services to help our growing base of members with their financial health
• Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on
• Develop mixed method research studies that include the stakeholders in every step of the process from study concept to insight delivery
• Produce research artifacts that are human-readable and concise to inform what we’re learning about members
• Act as a champion for high caliber user advocacy throughout Chime and champion our members first in all decisions

To thrive in this role, you have

• Will have 4-5+ years of user research experience for consumer products that have digital experiences.
• Independently designed research studies that have positively influenced user needs and business metrics.
• Conducted research collaboratively and showed passion for processes that engage stakeholders beyond research reports.
• Proficiency in communicating user research findings with cross functional partners to drive impact.
• Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, diary studies and field studies.
• Excellent understanding of the strengths and shortcomings of different research methods, including when and how to apply them during development.
• Experience working in a startup environment. High growth startups are a strong plus.
• Master's degree or PhD in a related field is a plus.

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
• 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

Chime requires employees to be fully vaccinated (and boosted if eligible) against COVID-19 in order to work in one of its offices, join Company-sponsored activities, or travel for business purposes. This job may require periodic office attendance and/or business travel and therefore candidates will need to be eligible for these activities by their start date.

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