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Spotify

Senior User Researcher - Content Platform

Full-timeUX Researcher$120,500-$153,000*
United States
Flexible work schedule
Home office stipend
Remote work options
This job offer is closed.
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Spotify is looking for a Senior User Researcher to join its Content Platform organisation. Content Platform is a central enabler for Spotify. Together, our teams ensure that Spotify has a complete, available and enriched catalog of music, podcasts, videos and more. Our work allows internal teams to offer new experiences to our end users, as well as to improve the existing experience (for example by improving search performance, or the quality of our recommendations).

This position will primarily focus on research to address the needs of internal Spotify teams who are building these experiences, rather than directly on our end users. You will work as part of a team of data scientists and engineers, supporting teams of engineers and PMs as they create interfaces such as APIs and datasets used by hundreds of internal users on dozens of teams. You will help stakeholders identify customer needs to enable them to prioritise work. You will help them understand the quality and utility of the data they produce, the efficiency with which they ingest and the ease with which consumers access and understand it.

You will conduct user research to help us understand the needs and intentions of content providers, data producers and Spotify-internal data consumers. You will use both qualitative and quantitative methods to understand internal customer needs, but this is a senior position, with scope to shape the specific questions you ask and to choose the methods you use to deliver value.

Who you are

  • You have experience in a research role at a consumer-focused company working with technical teams
  • Holds a degree in Human Computer Interaction, Psychology, Social Science, or a related field
  • Broad experience with qualitative research methods
  • Comfortable planning, scoping, conducting, analysing and communicating research
  • You are familiar with quantitative research methods, comfortable with metrics and A/B tests, and are able to synthesise quantitative data with qualitative user research
  • You are an excellent storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders
  • You are a seasoned professional who can mentor others from a position of authority
  • You are a highly motivated and flexible individual with the ability to lead cross-functional teams and drive projects to successful and timely delivery

What you´ll do

  • Challenge the status quo of research methods inside Content Platform and help us practice a more user-centric approach to opportunity identification and product/ platform development
  • Take the lead on defining problems and finding opportunities for user research in Content Platform and deliver compelling and timely insights to teams of product managers, engineers and data scientists
  • Facilitate evidence-based product decisions and establish and maintain a culture of rigour and data curiosity to drive tangible business impact
  • Take a comprehensive view of our understanding of our users and their behavior, and proactively identify gaps and opportunities for new research

Where you´ll be

  • We are a distributed workforce enabling our band members to find a work mode that is best for them!
  • Where in the world? For this role, it can be within theEMEA region in which we have a work location and is within working hours
  • Working hours? We operate within the Central European and GMT time zones for collaboration and ask that all be located that time zone
  • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here


Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Senior User Researcher - Content Platform position?
    The suggested salary for this position is $120,500-$153,000*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Spotify
Spotify is all the music you’ll ever need.
Website
Industry
Audio, Cloud Computing
Founded
2006
Size
5K-10K employees

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