(Senior) User Researcher

Choco provides a centralized platform connecting restaurants and suppliers. The result is better communication, simplified logistics, and - here comes the big one - less food waste. Our aim is to contribute to a transparent, sustainable and waste-free global food chain by 2030. 

Our chat-based ordering app has already changed the game for thousands of restaurants and suppliers across the globe, but there is much more work to be done. And that’s where we need your help. If you’re looking to be at the intersection of purpose and innovation, we’d love to hear from you.

Want to learn more about #LifeatChoco? Meet some of team: https://bit.ly/3kg8ouY

Meet your team

Our research team is defining the what, how, when, and why of user research at Choco. We work closely with product designers and product managers to understand our customers, their needs, and identify how we can best develop products and features that allow them to be more efficient and profitable.

We are looking for bold, hard-working, and passionate team players to define the future of the global food supply chain and transform an entire industry.

You will take ownership of research projects, including developing a research plan, recruiting customers for research, conducting interviews, setting up surveys or running usability tests, analyzing qualitative and quantitative data, and summarizing research findings to drive impact in our product teams.

This is a great opportunity for impact. The research you conduct can influence the company at all levels, from feature designs and implementation to long-term company strategy. The UX researcher reports to the Chief Design Officer, Katharina Birkenbach.

What you’ll do

• Define User Research Best Practices, onboarding product designers, product managers, and other Choco team members on end-to-end best practices for conducting research
• Deliver Best-In-Class User Research, collaborating with product designers, product managers, and other stakeholders to develop clear research goals based on project needs
• Deliver clear research documentation, including test plans, analyses, and reports
• Recruit Choco international customers and non-customers for user research
• Conduct high-quality surveys, interviews, and user tests that minimize bias and ensure reliability of findings
• Deliver clear, accurate, and impactful insights from user interviews, evaluative tests, surveys, and other research methodologies
• Create engaging, storytelling-style synthesis of data
• Evangelize user research throughout the company through trainings, workshops, brownbags, and other outreach channels
• Mentor and train junior researchers, product designers, product managers on user research best practices

What we’re looking for

• Bachelor's Degree in Psychology, Sociology, Human-Centered Design or other relevant areas 
• 3+ years' experience with qualitative user research methods, including:
• User testing (e.g. In-person, Remote, Moderated and Unmoderated)
• Surveys
• In-depth interviews
• Observational methods
• Understanding of benefits and drawbacks of each method
• Self-starter, open, and growth-focused individual
• Clear, eloquent, and effective communicator
• Fluent English and fluent in German, Spanish or French 

About Choco

Founded in 2018 in Berlin, Choco has since expanded to a team of over 400 committed Chocorians working from active Choco offices across the U.S., France, Belgium, Germany, Austria, and Spain. Our ordering app is used by over 15K buyers and 10K suppliers around the globe - bringing our annual order volume to an estimated $1 billion.

Just a year after our $63.7 million Series A funding round, we secured an additional $100 million in Series B funding. In April of 2022, we gained another $111 million in Series B2 funding with a valuation of $1.2 billion - earning us unicorn status just a few years in.  

We’re backed by leading investors like Insight Partners, LeftLane Capital, Coatue Management, and Bessemer Venture Partners. In addition, we’re working alongside those who built companies like Google, Facebook, Amazon, Uber, and more.

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Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.