What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior User Researcher job at Choco

To solve one of our generation's largest problems, we need the world’s best talent.

Our vision is to enable a sustainable food system. Our technology is already enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently. Yet, this is a drop into the ocean. We just started. Our goal to connect the global food system is extremely ambitious and complex. A problem of this magnitude and complexity requires a massive scale and only the best people will be able to solve it. We are gathering the best people globally together in order to succeed in our mission. Are you in?

For us, it is always team-first. Teams in which everyone subordinates their individual success to the team's success will win against teams that don't. Can you put your ego aside?

We are looking for the hungry underdogs that will rather fail than not try. We look for humility because it makes us learn faster. And we look for people who understand that hard work is necessary and that shortcuts don’t exist. We are playing the long game and want to build a truly generational company.

Our mission requires us to be fast. We believe that urgency is a mindset. We look for people who act with speed in everything they do, yet never lose sight of the bigger picture.

Fun plays an important role. We want to succeed and celebrate when we do. It is important to us that our people form real bonds in and outside of work.

We have no small plans, we are assembling a championship team, with people that take real ownership of our company’s long-term success. If you feel this is for you, then deep inside you, you might be already one of us.

See what we’ve been up to: bit.ly/3BX0kYj

We are looking for a User Researcher to join our fast-growing start-up to help us reshape the global food supply chain.

Help us build the future of food

To help achieve this ambitious goal, we are building a world-class research team. We are looking for bold, hard-working, and passionate team players to define the future of the global food supply chain and transform an entire industry.

Our research team is defining the what, how, when, and why of user research at Choco. We work closely with product designers and product managers on research to understand our customers, their needs, and identify how we can best develop products and features that allow them to be more efficient and profitable.

There is a lot happening at Choco; you will take ownership of research projects, including developing a research plan and participant criteria, recruiting customers for research, conducting interviews and usability tests, analyzing qualitative and quantitative data, and summarizing research findings to drive impact in our product teams.

This is a great opportunity for impact. The research you conduct can influence the company at all levels, from feature designs and implementation to long-term company strategy.

What You'll Do

Define User Research Best Practices

Develop and onboard product designers, product managers, and other Choco team members on end-to-end best practices for conducting research

Deliver Best-In-Class User Research

Collaborate with product designers, product managers, and other stakeholders to define clear research goals based on project needs
Define the best approach and methodology to deliver on the project goal and demand
Deliver clear research documentation, including plans, analyses, and reports
Lead recruiting Choco international customers and non-customers for user research
Conduct high-quality research setups that minimize bias and ensure reliability of findings
Deliver clear, accurate, and impactful insights from different research methodologies
Create engaging, storytelling-style synthesis of data

Lead By Example

Evangelize user research throughout the company through trainings, workshops, brownbags, and other outreach channels
Collaborate and communicate with the wide range of stakeholders to continuously improve the research practices
Mentor and train junior researchers, product designers, product managers on user research best practices

What To Bring

3+ years experience with a variety of qualitative user research methods
Self-starter, open, and growth-focused individual
Clear, eloquent, and effective communicator

Nice-To-Haves

Quantitative research experience
Fluent in German, French, or Spanish

Did we spark your interest?

We would love to hear from you! Send us your CV, portfolio and a short cover letter to explain your excitement and motivation to join Choco.

About Choco

Choco was founded in Berlin in 2018 and has since expanded to a team of over 400 committed Chocorians working from Choco offices in the US, France, Belgium, Germany, Austria, the UK, and Spain. Our ordering app is used by over 15K buyers and over 10K suppliers around the globe - processing hundreds of thousands of tons of food every month.

We raised over $280mn from some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. We are the first unicorn to reduce food waste.

We’re working alongside those who built companies like Google, Facebook, Amazon, Uber, Rocket Internet, and more.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

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Senior User Researcher