Senior User Researcher - Bank Products

About the opportunity

We are looking for a Senior User Researcher to join N26’s UX Team and the “Bank Products” segment. In this role, you will be working in a cross-functional team to collaboratively deliver great user experience of our product offering(s). You will report to our Heads of UX within the Bank Products segment. We believe that diversity is our strength and we make space for varying perspectives at the table. Please apply regardless of your identity, experience, or background.

In this role, you will:

• Help the organization understand the needs, challenges, and wishes of customers today and in the future.

• Shape the development of an innovative and user-centered experience across platforms, channels and markets.

• Work embedded in a cross-functional product team to identify key research questions, address them through a mixed methods approach, and help the team build an exceptional user experience.

• Collaborate closely with product, design, data, engineering and business analytics to drive customer-centered decisions on product strategy design direction and development roadmaps.

• Be part of a global research community to shape the user research practice at N26 and evolve the research process to what best suits our needs

• Be the voice of the customer, and advocate user research findings to diverse audiences across the organization.

What you need to be successful:

• Strong ability to work together with product management and design to translate research findings into product decisions and design solutions.

• Teaching the teams on how and when to use certain methods.

• Ability to land your insights into high level product concepts.

• Great storytelling, communication and collaboration skills to address a wide range of stakeholders.

• A global mindset and comfort and willingness to partner well in a global company with key stakeholders.

• Experience using remote research tools such as User Testing, Qualtrics, Optimizely and design tools such as Figma.

• Experience with advanced quantitative methods, statistics and tools such as SQL, SPSS or R is a plus.

• Experience in consumer financial tech is a plus

Traits:

• Actively help yourself (and others) be successful.
• Continuously learn and challenge the status quo.
• Think globally, act locally.
• Strong bias for action.
• Give and receive open, direct and timely feedback. 

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paulo.

Sound good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.