Senior User Experience Researcher

About the Role:

We are looking for a Senior UX Researcher to join our rapidly growing Design org. You will help shape the future of the Fivetran data pipeline platform for businesses large and small. Our ideal candidate has a balance of research rigor and business focus. We value those that hit the ground running, leading by example on projects and collaborating well cross-functionally. You will be diving deep into the daily lives of our customers and applying that understanding to everyday product design decisions. 

As you talk with our team, your portfolio should contain case studies that demonstrate strong storytelling skills, use of effective research methodologies, and clear results of your previous work.

Fivetran has a positive, diverse, and supportive culture. We appreciate Researchers who are curious, humble, think deeply, speak clearly, and thrive on collaboration and feedback. If this sounds like a good fit for you, send us a hello with links to your work and experience. On day one, this role will report to the Head of UX Research.

What You’ll Do:

• Plans, manages, and executes on user research programs across focused product areas
• Collaborate with design, product, and product marketing to build research projects that align with stakeholder needs as well as user needs.
• Guide product and design on the research methodology, question framing, and other best practices for self run studies.  
• Idenfies emerging customer and user needs to support the development of new products

Skills We’re Looking For:

• A strong portfolio featuring examples of your work, your research philosophy, and the outcomes/results.
• Entrepreneurial and self-motivated with a bias toward action – there’s tons of greenfield opportunity here, and you’ll need to lean into the ambiguity and lead projects to completion.
• Ability to craft engaging presentations with engrossing stories that influence your peer stakeholders.
• A strong desire to learn about our user and how our product impacts their success.

Perks and Benefits:

• 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
• Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
• Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
• 401k match program
• Eligible donation match program
• Monthly cell phone stipend
• Work-from-home equipment reimbursement for your home office setup!
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team building activities
• Commuter benefits to help with transit and parking costs
• Employee Assistance Program (EAP)
• Referral Bonuses
• Stock equity -- every employee is granted stock options when they walk in the door   
• Annual Camp Fivetran trip that brings together every employee from around the world

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