What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Senior User Experience job at Eventbrite

THE CHALLENGE

Eventbrite serves an incredibly diverse user base across a complex ecosystem of software, hardware, and services. We are building a team of diversely skilled and experienced researchers to inform our strategies and product roadmaps via a broad range of methodological approaches and deep collaborative synthesis.

THE TEAM

Eventbrite’s “small but mighty” Research Team is growing fast. Having proven our value, we will be adding several new team members in the months ahead. We are looking to hire new teammates in multiple locations, at multiple levels in their careers, and with multiple methodological leanings (generative, qual, quant, mixed methods, evaluative, ux, usability, etc.) Collectively, we’ll impact both company-level strategy and feature-level user experience.

THE ROLE

In this role you will lead varied research studies appropriate to your level and specialization, collaborate with fellow researchers and cross-functional teammates as we synthesize learnings across projects, advise and supervise research work executed by others, and collaborate on Research ops and infrastructure as we collectively evolve our processes, practices, and tools.

THE SKILL SET

5+ years of experience
Excellent communication, organization, and collaboration skills
Excellent written and verbal communication and presentation skills in Spanish and English
Experienced in fast-paced software product development with very diverse user segments
Cares deeply about the craft of research and producing high-quality deliverables
Cares equally deeply about having both strategic impact and human impact
Integrity, empathy, adaptability, and tenacity

BONUS POINT

Experience with UXR in Finance, Enterprise and/or Marketplace (software/service mix)
“Full Stack” Research Generalist - Expertise across a broad range of methodologies
Active Eventbrite user with a passion for live events
Multi-lingual / Multi-cultural
Advanced degree in a social science (economics, sociology, anthropology, etc.)

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.

Since Eventbrite went public on the New York Stock Exchange in 2018, all employees are granted a RSU plan (Restricted Stock Units). The earning of these stocks occur through periodical vestings and the best part is that it is deposited in your bank account in USD

In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.

We care about your mental health and wellbeing

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.

Ongoing training and career development is an important part of our culture

We offer unlimited access to courses in Udemy, language exchange programs, internal training, Briteling talks, workshops and weekly sessions with our CEO

Work-life balance is extremely important to us

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.

IS THIS ROLE NOT AN EXACT FIT?

Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Senior User Experience Researcher

THE SKILL SET

BONUS POINT

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