Senior User Experience Researcher, Developer & Partners

We’re looking for an experienced UX Researcher to join the Square Developers & Partners team.

We know we can only build remarkable products if we have empathy for our customers’ lives first and that’s where you’ll come in. You’ll help connect Square with our developer and partner customers we serve—and not to mention their customers: our sellers. You’ll learn from their unique stories and challenges to ensure our products are relevant, useful, delightful, and remarkable.

The surface area you’ll be working on covers everything from the beginning of our developer journey—our documentation—to the intersection in which our customers meet our sellers—the Square App Marketplace—not to mention all the spots in between. These solutions ultimately help keep our sellers participating in a thriving economy, and are helping to expand what’s possible in the Square ecosystem of products and services.

As a Senior Researcher at Square, you’ll lead research work on one of the core Square platform teams that helps developers and partners discover and build solutions for their businesses as well as for our wider seller audience. You’ll report to the Developers and Partners team Design Lead, and you’ll be a part of a community of researchers where you can grow your craft. This is a high-impact role and we’re looking for someone that is motivated by engaging with customers—learning their behaviors, motivations, and pain points.

You will:

• Determine project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights, with guidance from senior researchers.

• Be the dedicated researcher for multiple squads and build relationships with cross-functional partners, such as product managers, designers, marketers, analysts and engineers.

• Connect insights and approaches across multiple squads and data sources to encourage a holistic view that is biased towards action.

• Shape User Research capabilities and processes, playing an important role in scaling methods, tools and activities that provide value.

• Oversee the entire research process from brainstorming to insights.

• Summarize and present relevant insights to a variety of partners.

• Provide high-quality research outcomes.

You have:

• 8+ years of experience conducting UX research in a professional environment.

• Experience designing and leading generative and evaluative research using a range of techniques (e.g. remote and in-person interviews, usability testing, concept testing, workshops, journey mapping, surveys).

• A track record of using research to influence decisions across the whole product development process and product roadmap through successful collaboration with product managers, design, engineers, data science, etc.

• A collaborative mindset, with experience working across teams and forging strong partnerships.

• A passion to build user-focused products that solve important problems.

• A willingness to get hands-on and personally recruit participants.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.