What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Technical Writer position?

The suggested salary for this position is $104,065-$139,600*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Technical Writer job at Bazaarvoice

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is an exciting and fast-growing global company, the global leader in best-in-class and authentic user-generated content (UGC) solutions. We’re looking for talented people who will be part of our transformative journey. Rated as the best UGC software provider for enterprise businesses, we are revolutionizing how companies capture, analyze, and leverage the authentic voice of their customers.

Our highly creative and successful global technical and content writing team is seeking a skilled Senior Technical Writer specializing in API documentation. Join us and contribute to our mission of delivering high-quality documentation for our suite of solutions used by thousands of companies worldwide.

Role Description

As a Senior Technical Writer, you will play a crucial role in creating comprehensive and user-friendly documentation for our REST APIs and mobile SDKs. You will collaborate with cross-functional teams, including Development Advocates, UX designers, Researchers, Product managers, Engineers, and a network of passionate subject-matter experts to gather accurate information and produce knowledge assets that meet the needs of our clients. With your expertise in API documentation specifications like OpenAPI / Swagger and your attention to detail, you will ensure the clarity, accuracy, and consistency of our technical content.

If you take pride in your work and are passionate about the quality of the work you produce, please apply for this role.

Core responsibilities:

Plan, research, and write documentation of moderate to high complexity

Work closely with UX, Product, Engineering, and SMEs to understand how features work in-depth; and produce knowledge assets that clients need

Write and maintain API documentation for our API users, such as API reference docs and developer guides, with a primary focus on REST APIs and mobile SDKs

Ensure documentation adheres to API documentation specifications like OpenAPI / Swagger

Collaborate with cross-functional teams to gather information and verify the accuracy of documentation

Conduct thorough research to gather technical details and produce comprehensive and accurate documentation

Review and edit existing documentation for clarity, accuracy, and consistency to enhance the user journey, remove redundancies, identify gaps, and improve overall structure

Stay updated with industry trends and best practices in API documentation

Who’s our ideal candidate?:

Minimum of 5 years of experience authoring high-quality knowledge content

Expert knowledge of English grammar, spelling, punctuation, and usage

Strong understanding of REST APIs and proven experience in writing API documentation

Familiarity with API documentation specifications like OpenAPI / Swagger

Experience working with API tools like Postman or readme

Ability to comprehend technical concepts and effectively communicate them to diverse audiences

Detail-oriented and organized approach to work

Strong research and analytical skills to gather and verify technical information

Proven experience developing content for online delivery

Ability to review documentation and provide constructive feedback to peers

Familiarity with issue tracking systems for task management (e.g. Jira)

Desirable experience:

Previous experience documenting mobile SDKs

Knowledge of Git or other source control systems

UX writing experience (crafting UI copy)

Basic familiarity with web design, JavaScript, or a programming language

Familiarity with single-source documentation processes

Understanding of the translation/localization process

Experience working in distributed team environments across different time zones

Familiarity with API documentation tools such as Swagger, Postman, or readme

Personal attributes:

Technical aptitude and willingness to learn new technologies

Excellent written and verbal communication skills

Collaborative mindset and ability to work effectively in cross-functional teams

Strong attention to detail and commitment to producing high-quality documentation

Ability to work independently and manage multiple tasks simultaneously

Problem-solving skills and ability to clarify complex technical concepts

Are you ready to make an impact? If you are driven by excellence, possess a genuine passion for producing high-quality content, and thrive in a dynamic and collaborative environment, this is your invitation to join our team. Become a valuable member of our close-knit community as we deliver engaging documentation that leaves a lasting impression on companies worldwide.

Bazaarvoice is a trusted partner to renowned brands across the globe, and we are at the forefront of shaping the future of user-generated content. Every month, over 1.3 billion shoppers view and share authentic user-generated content, from ratings and reviews to curated social content, across the 12,500+ brand and retail websites in our network. We champion authentic voices of the marketplace.

By joining our passionate team, you will play a pivotal role in driving change within the enterprise space. Together, we redefine industry standards and maintain our position as the preferred choice for UGC software.

Seize the opportunity to contribute to our mission of empowering enterprise success through user-generated content. Join Bazaarvoice, a globally recognized organization that leads the way in UGC solutions for enterprise businesses. Together, let’s make a difference.

#LI-Hybrid #LI-SR1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

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Senior Technical Writer

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