Senior Technical Product Manager

Welcome to TheFork! We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments. 🍽 

Founded in 2007 and present in 12 countries, we are the leading restaurant booking platform across Europe, and offer the broadest community of diners access to thousands of incredible restaurants. How do we make this happen? Through our exceptional lineup of products: 

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease 

💻TheFork Manager: our innovative software tool that digitizes restaurant operations and helps restaurateurs manage their bookings and increase their revenue 

💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app, making the payment process a piece of cake.

We have offices all over Europe, boasting a fully international team from all over the world. We are all foodies at heart, and work together in a flexible, multicultural and positive environment which provides everyone with space to grow, both professionally and personally.

About the role

As Senior Technical Product Manager of the Core Marketplace and Journey Enablers teams you will have to provide, innovate on and maintain shared core business functional capabilities consumed by all Product and Engineering tribes. You will ensure clear ownership, documentation, and cross-tribe alignment on capabilities such as reservations, offers, availability, tag management, channel management, debt management.
Also, you will have to support stream-aligned teams focus on value creation, by providing suitable, easy-to-use, and reusable technical components for business-agnostic solutions: transactional communications, authentication, localisation, Geo referential, tracking, consent management, AB tests, feature flagging.

Key responsibilities

Technical Product Management

You will conduct market research to understand customer needs, trends, partners needs and competitors to drive your vision.

As Product Manager of Core Teams, you will build a product strategy that allows agnostic integration with partners and the right level of feature abstraction for marketplace components

You will have to ensure long term perspective within the scope, considering the long term impact of your vision and how it fits into the company's broader product strategy.

You will manage the scope of 2 engineering teams. Even though both are Core Teams, their scope is not strictly related. You will work with the Heads of the Tribe to define, for each team, clear priorities that align with the overall product and company goals and measure the progress towards teams’ goals.

Focus on outcomes

The scope of the mission is very technical, nevertheless we expect a strong focus on business outcomes, in order to solve real user problems and provide value.

Therefore it is important to develop a thorough understanding of company’s objectives as well as the strategy of your stakeholders

Stakeholders Management

You will need to collaborate with other engineering teams and stakeholders which include mainly marketing teams, business development & operations and customer support. Stakeholders communication and management is key in shaping the vision, ensuring feasibility of the projects and alignment on the expectations.

You are expected to communicate effectively and to be able to coordinate and project manage, to ensure everyone understands its role and responsibilities.

You will be in direct contact with 3rd party providers and you will also take care of the relationship with them. You will also directly participate in the negotiations.

Product Execution

You will work on product execution, including backlog prioritization, roadmap definition, functional specifications, product iterations and QA.

At TheFork, we value the strong leadership duo made of the Product Manager and Engineering Manager to lead Software Development teams. Therefore, you are expected to create a strong working relationship with the Engineering Managers of Core Marketplace team and Journey Enablers Team. It is key to the success of good working engineering teams and product execution.

Continuous Improvement

You will contribute to the continuous improvement of our Product team techniques & ways of working by sharing and leveraging your past experiences, engaging in knowledge sharing and mentorship.

Who you are

• You have 5+ years experience in product management, ideally on marketplaces. Experience as engineer is a big plus
• You have a good understanding of cloud technologies, development environments, APIs and marketplaces, and Apps
• You have a solid understanding of tech, that lets you earn the respect of engineers.
• You have the ability and expertise to work with business stakeholders from various functions and manage vendor relationships.
• You have the ability to think strategically and execute methodically.
• You have a true obsession for customers and a passion for the restaurant industry.
• You believe that Product management is not simply about shipping features and that your work is not done until what you have built has a measurable impact on customers (internal as well as external) and business metrics.
• You are fluent in English, other languages are a plus.

What we offer you: 

😄 An awesome team

🏠 A Permanent contract (that can be useful in life)

⚖️ Flexible working environment (2 days home office per week)

💸 Competitive fixed salary, bonus and equity (yes, equity!)

🍕  Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams - More than 30 nationalities and 16 offices worldwide

🏳️‍🌈 Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

😌 Free access to the Calm app

🏥 Health insurance

👩‍🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, coffee point on each floor, and leisure area

We believe that we are better together, and at TheFork we welcome you for who you are.  Our workplace is for everyone, as is our people powered platform.  At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

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