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The contract for this position is a Full-time contract

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Yes, telecommuting is possible for this position

Senior Service Designer job at Springboard

The Company

Springboard is redefining professional education for the 21st century through immersive, mentor-supported courses in cutting-edge fields like data science, design, and cybersecurity. Our self-paced, online offerings give anyone, anywhere access to world-class learning resources, emphasizing project-based learning, industry-relevant curriculum, and tangible outcomes. Through this hybrid approach, we've helped thousands of learners revamp their careers and, by extension, their lives.

The Opportunity

Springboard is seeking a Product Designer experienced in Service Design to join our team. We're a passionate, cross-functional team that is dedicated to improving learning experiences for Springboard students, mentors, and coaches.

Building out internal tools and infrastructure is key to the service we deliver, and we take a human-centric product approach. You'll use research, data, workshops, and interviews to understand problems and interact with many functions across Springboard to craft workflows and experiences for our students, mentors, and operation teams.

Please note: this role is remote. Candidates must be based in the United States.

What you'll do:

Research and Documentation: Conduct and facilitate research and collaborative workshops; synthesize findings and create relevant artifacts—journey maps, service blueprints, storyboards, and slide decks—to visually communicate student, mentor, and employee experiences.
Cross-functional collaboration: Be comfortable working across multiple systems – projects could touch software development, operations optimization, digital and service workflows. Collaborate with product design, instructional design, mentor operations, career services, product, and engineering to create sustainable processes and experiences.
UX & UI Design: You'll identify issues and gaps in our product experience. You'll analyze different possible scenarios, then adeptly wireframe and prototype solutions, using simple information architecture and a consistent design language.
Design Advocacy and Stewardship: Assess, define, execute, and support best practices in the development and improvement of services and systems throughout the organization.
Approach: Rapidly produce concepts, workflows, and prototypes while understanding when deeper exploration is warranted or when to try another method—shift between big-picture and detail-oriented thinking.

Qualifications:

3+ years professional product or service design experience
Make sure to provide a link to your portfolio on your resume/in your application
Expertise in design and systems thinking
Experience employing a range of design tools and methodologies
Fluency in quantitative and qualitative research skills
Fluency in verbal and visual communication tools (Figma, Miro, etc.)
Highly collaborative, with experience working alongside other design competencies, engineering, operations, and course development teams
Comfortable in fast-paced and ambiguous work environments
Passionate about Springboard's mission to transform student lives
Background in the education industry is a plus, not a requirement.

The Springboard team of 220 works out of offices in the heart of San Francisco and Bengaluru. We’re backed by top investors, including Costanoa Ventures, Reach Capital, Learn Capital, Pearson Ventures, and the founders of LinkedIn and Princeton Review.

Working with us, you’ll enjoy competitive compensation, health insurance coverage (for employees based in California, our base plans are fully covered by Springboard; for employees based outside of California, we offer low-premium coverage), a 401k plan, a generous learning budget, team lunches and snacks, and an opportunity to impact thousands of lives alongside a fun, dedicated and mission-driven team. To learn more about our team and culture, follow us on Instagram @springboardlife!

We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Senior Service Designer

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