Senior Service Designer

? Can you help us change the world?

Yes, you read that correctly. It sounds grand, but we’ve got big ideas at Mews. We’re transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.

Founded in 2012, Mews - a SaaS European scale-up - developed the first cloud-based mobile-enabled property management system that offers hotels and management companies a state-of-the-art integrated platform. The system provides a complete solution covering front-desk check-in, check-out, payments, guest information, inventory, and so on. At Mews our mission is to transform an entire industry with solutions that make hospitality more rewarding for everyone.

As a pre-IPO SaaS leader and the number one in hotel tech we are revolutionising property management with our cloud-based solutions. We’re driven by our mission to enable truly great service and customer experiences, but we don’t limit ourselves to the hospitality industry because in an environment where ideas and innovation are celebrated, we know that the sky's the limit.

??‍? About the role

We are looking to bring on our first Service Designer to join our growing and dynamic design organization. This role will be working with cross-functional teams to identify our customers’ needs and opportunities and define the service roadmap and strategy.

Requirements

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Create relevant user profiles, scenarios, use cases and explore the holistic experience to create the service value propositions.
• Creating and facilitating design-led workshops to engage and build alignment across different partners and teams.
• Audit existing and blueprint new digital and in-person experiences, identifying opportunities and solutions for improvement and experimentation.
• Creating process and user flows, journey maps, and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools.
• Evaluate existing customer journeys, establishing strategies, and develop a roadmap forward that will result in positive, measurable outcomes.
• Define metrics for success and design a system to monitor journeys and identify future opportunities.

Benefits

? What’s in it for you?

Did you know that Mews was voted the Best Place to Work in Hotel Tech for 2 years running? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

• Laptop by your choice (Apple or Windows), monitor, keyboard, and mouse. ?
• Company shares ?
• Unlimited holiday (no, this is not a typo) ?
• Health and wellness plans ??
• Remote/flexible working ??‍♀️
• Regular team events, socials and a legendary annual company gathering, Mews Con (the only con that’s actually a pro) ?

?? Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. We were founded in 2012 by a team of former hoteliers, and since then we’ve been transforming hospitality for both hotel staff and guests.

Essentially, Mews is a powerful software platform that acts as a central nervous system for hotels, hostels, apartments and more. We use smart tech and automation to make day-to-day operations easier for hoteliers, so they can focus on the thing that really matters: providing remarkable guest experiences.

More than 2,000 properties across 60+ countries are powered by Mews, with more joining every week. Bookings, payments, operations, guest management – everything a hotel needs to operate can be done through our solution. We work with some amazing hotels, including Sage Hospitality Group, Machefert Group, The Student Hotel, and Tsogo Sun Hotels.

Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. Oh, and we love our pets. To get more of an idea what life at Mews is like (and to see dozens of cute cats, dogs, and hamsters), check out our Instagram.

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Ambitious ?

We truly believe that great technology can make the entire human experience better.

Resilient ?

We’re tough. The workload might be heavy, but with one foot in front of the other, we can handle an intensity workout.

Curious ?

We’re innately curious. We read, we discover, we ask questions, we challenge assumptions, and we’re obsessed with the word ‘why’.

Open ?

We’re an open book. We share our work and experiences with one another, as well as our community.

Human ?

You can’t take risks if you’re afraid to fail. We all make mistakes. The key is to learn, get feedback and improve.

✊? Everyone is welcome at Mews

This part is straightforward. We’re an equal opportunity employer and truly value diversity within our company. We never have and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status – or anything else for that matter.

Think this could be the beginning of a beautiful friendship? If you’d like to know more about us and what we do, check out mews.com. Otherwise, spruce up your CV and apply. We can’t wait to hear from you.