Senior Product Researcher, Safety Experiences

The Trust & Safety Org (T&S) is one of Reddit’s largest pillars, and Safety Insights works across the whole Org to provide research services to ensure Reddit is safe and accessible to everyone. We unravel hard problems that cut across T&S domains and tackle global challenges (e.g. radicalization) to create and foster safe communities. As a qualitative Product Researcher on the Safety Insights team, your role will be to inform strategic direction and product development, and identify ways to measure our impact over time.

What You’ll Do

• Conduct formative research on high-priority, high-impact, and challenging problem spaces 
• Serve as a qualitative research partner for our cross-functional product teams that support community health and moderator safety
• Share findings with your immediate team through research artifacts such as reports, presentations, and other storytelling vehicles
• Partner with Product, Design, Ops and a variety of other teams to help them better articulate their challenges and constraints and define research objectives for T&S’ highest-priority initiatives
• Mentor PMs and designers on usability methods to improve our ability to scale our research practice
• Identify emerging trends and areas of concern to research leadership before they become a systemic risk to Reddit and our communities
• Collaborate with data scientists to develop custom longitudinal metrics for trust and safety, implement them, and demonstrate their efficacy

Who You Might Be

• Masters in Social Science, Behavioral science, HCI, Anthropology, or equivalent experience
• Industry or transferable experience
• Experience leveraging and conducting a variety of qualitative and ethnographic methods. Have a strong understanding of their strengths and shortcomings, including when and how to apply them during each product phase
• Experience working in cross-functional collaborations
• Bonus: Experience with SQL and quantitative data analysis

Your Qualities

• Demonstrated flexibility and non-dogmatic approach to strategy, learning, and impact
• Ability to multitask, prioritize, manage, and meet deadlines across multiple time-sensitive initiatives
• High tolerance for ambiguity and ability to adapt to changing priorities and timelines
• Ability to produce results independently as well as in a team environment
• Willingness to ‘get your hands dirty’ doing a variety of research-related tasks, including recruiting participants

In addition to your application, please submit a portfolio or case studies that highlight the breadth and depth of your research experience. Applications without a portfolio will not be considered.