Senior Product Researcher, Product Innovation

​Stack Overflow empowers the world to develop technology through collective knowledge. More than 100 million people visit Stack Overflow every month, making it one of the most-visited websites in the world. 

Best known for its public platform, Stack Overflow helps people find the answers they need, when they need them. That includes serving up relevant technologies to the community through Stack Overflow Advertising, providing direct access to technology-specific subject matter experts with Collectives™, sharing more about companies as future employers, and helping teams scale with its market-leading knowledge sharing and collaboration platform, Stack Overflow for Teams.

About Stack Overflow

Stack Overflow empowers the world to develop technology through collective knowledge. More than 100 million people visit Stack Overflow every month, making it one of the most-visited websites in the world.

Best known for its public platform, Stack Overflow helps people find the answers they need, when they need them. That includes serving up relevant technologies to the community through Stack Overflow Advertising, providing direct access to technology-specific subject matter experts with Collectives™, sharing more about companies as future employers, and helping teams scale with its market-leading knowledge sharing and collaboration platform, Stack Overflow for Teams.

Stack Overflow exists to serve developers and technologists - with over 17 million question and answer pairs, and 50 million unique visitors a month, the site has been visited over 12 billion times in the past decade. As a UX researcher on our team, you'll have a major impact on how we build products by creating insightful, actionable user research to guide our strategy and execution. Some recent projects we've been working on include:

• Creating an inclusive and engaging platform for the global community of developers and technologists, while modernizing our interface and user experience
• Collectives™ on Stack Overflow , our newest product offering focused on bringing together interested people and a range of relevant content around a specific domain or topic
• Growing our products, Stack Overflow for Teams and for Enterprise , which give organizations a private, secure home for their team's questions and answers.

You'll be joining the newly formed Product Innovation organization, which is responsible for developing and evaluating the pipeline of new products in the Stack Overflow product portfolio. This includes all our public-facing sites across Stack Overflow and the Stack Exchange network, Stack Overflow for teams, our commercialization efforts, such as advertising, sponsorships, and partnerships, and new products that don’t yet exist today! The company already has an established UX Research function and a strong product development process that pays careful attention to user needs. You'll have the opportunity to further craft the research process for new products at Stack Overflow.

You'll work with a wide variety of people here at Stack; everyone from product managers and designers, to community managers and customer success. You'll help your team understand the unmet needs of our clients and users, and use this insight to inform our product strategy to make sure we are solving real problems.

We're looking for someone with plenty of experience doing UX research, and who is excited to continue defining and evangelizing user research within our company. You'll have an immediate impact on existing projects and you'll quickly expand into longer-term strategic research. Ideally, we are looking for someone with a mix of qualitative and quantitative research skills, and who has experience leading research for a range of products.

Skills & Requirements

What you'll do:

• Partner with product and community teams on a fast-moving product evaluation and scoping process within which you will plan and execute pragmatic, insightful, product-focused research and deliver clear, actionable insights and recommendations
• Directly guide product strategy by surfacing unmet developer and customer needs and working with your team to develop these into concepts that will enable new product investments or grow existing products
• Participate in and grow our research ops practices by doing things like managing our relationship with study participants across all our products (focusing primarily on specialized areas like developers, recruiters, HR professionals, and marketers)
• Dedicate time to furthering research as a practice within the company - through teaching, tooling, and introducing processes where needed and appropriate.

What we want to see:

• At least five years of experience conducting UX research, including hands-on, primary research. This doesn't have to have been in a UX research role - we just care that you have the skills needed.
• Direct experience with qualitative methods (e.g., user interviews, usability testing, focus groups) and familiarity with a wide variety of other methodologies (e.g., surveys, demand testing, split testing)
• Experience with both generative and evaluative product research: you can identify unmet needs and evaluate/contrast the value of potential products or solutions through your research
• Experience testing early-stage concepts and new products: the Innovation team is tightly focused on launching new products at Stack, so you should have interest and experience working on new products within the context of a multi-product portfolio
• High levels of organization and ability to organize work across multiple product teams
• Ability to proactively identify and design areas for research across product lines, and partner with analysts to tell a rich story about user experience across all types of evidence
• Bias towards action, experimentation, making evidence-based decisions, and solving problems for end users
• Excellent written and oral communication skills and an ability to explain research outcomes to a wide audience and evangelize solutions that best deliver desired outcomes for users.
• A desire to and/or experience with working in a distributed environment, where most team members are remote. Stack Overflow has a long history of being remote-first, and will continue to operate this way.

Also note:

• If this job interests you but you aren't certain if you meet all of the requirements , apply anyway!
• We don't consider applications without cover letters - please make sure to include yours, and make sure to tell us what about Stack Overflow (and not just the role) interests you in working here. We promise - we read every single one.
• We're a distributed, remote team and you'll be part of a work culture that emphasizes online & asynchronous communication with minimal meetings and ceremonies
• We're generally very flexible on working hours, though we do ask everyone on the team to maintain an overlap with (at least) 10AM - 1PM US Eastern time

All- Inclusive Benefits

Remote - target locations in the US, UK, and Germany

What you’ll get in return:

• Competitive Base Salary between $120 to 160k
• Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
• Equity for all employees at all level
• Industry-leading health benefits that are applicable per country of residence for all our full-time employees
• Company-paid Life Insurance
• Health & wellness stipend
• Home Internet stipend
• Professional allocation for your growth and development
• Company-paid access to Calm, Bravely, LinkedIn Learning, and Overdrive

If your role is not located in one of our offices…. We’ll reimburse you up to $2,000 to set up a great home office. And, you will receive an additional $400 allowance for your home office set up on each anniversary date.

Work Environment:

We’re a remote-friendly team. Whether you work remotely or work in one of our offices,  you’ll be part of a team culture that emphasizes online communication (Slack, GitHub, Hangouts, Zoom, Stack Overflow for Teams).

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider employment for qualified applicants with arrest and conviction records

Diverse teams build better products.

Legally, we need you to know this:

Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity

But we want to add this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

#LIRemote #LI-AR2