Senior Product Researcher & Analyst

Noun Project is building a global visual language that unites the world - a language that allows quick and easy communication no matter who you are or where you are. We believe that visual language has the power to shape, reinforce, and change perceptions. Through initiatives like the Redefining Women and Diversity in Tech collections, we are building the most extensive and diverse collection of icons and photos available. Over the last decade, our community of creators has contributed millions of visuals used and loved by nearly 10 million people around the world. We are VC-backed, profitable, and believe our people are our biggest asset.

The Senior Product Researcher/Analyst is part of the Product team. Reporting to the CPO, you’ll work closely with other members of our small and friendly product and engineering group to identify and solve user and product problems and to help Noun Project grow as a business. Using quantitative and qualitative information, you’ll track performance and pitch ways to improve customer experience, acquisition, engagement, conversion, and retention. In this hands-on, leader/doer role, you’ll work with the team to iterate on product designs and to define and deliver user-facing improvements.

Our HQ is based in Los Angeles, CA, but our team is fully remote and distributed. Visa sponsorship is not available at this time; all candidates must be authorized to work in the U.S.

We believe broad perspectives are fundamental to serving our international community, and that diverse experiences are the key to innovation, collaboration, and awareness of the globalized context we live in. We strongly encourage people from backgrounds currently underrepresented in tech to apply and look forward to welcoming the best candidates to our team regardless of their national origin, gender, ethnicity, religion, or sexual orientation.

Responsibilities

• Identify and illustrate strategic user segments via interviews, surveys, and competitive research. Uncover and define user problems as well as business opportunities.
• Structure and conduct remote usability testing for new features.
• Implement an A/B testing tool; design and run A/B experiments. 
• Own onsite conversion funnel UX. Propose and test product changes to improve funnel performance.
• Analyze short-term and long-term benefit of product features. Monitor feature post-launch performance vs. pre-launch objectives. Use insights to recommend refinements and improvements.
• Discover root causes for changes in product performance. 
• Communicate outcomes/insights to the product & engineering team and throughout the wider company.
• Assist technical optimization, SEO, marketing, and content leaders as needed. Supply data or insights that they may need for top-of-funnel and curation work.
• Work with product and business to translate strategic questions and hypotheses into structured analyses.

Requirements

• 5+ years of relevant experience in a consumer internet business
• Demonstrable, robust prior experience with:
• Measuring, analyzing, and presenting product data
• Using data tools such as GA4 and Mode
• Designing, conducting, and interpreting user surveys and usability tests
• Designing and executing A/B experiments
• Presenting insights to colleagues and leadership teams
• Improving user experience and product performance

Preferred Qualifications

• Bachelor’s degree or above
• User experience or user research certification or related coursework or degree
• Prior experience creating user personas and journey maps
• Prior experience writing feature requirements or pitches
• Experience optimizing for subscription-based businesses
• Proficiency with SurveyMonkey, Usertesting.com, Maze, or similar study tools
• Familiarity with growth marketing, performance marketing, or SEO
• Design experience or proficiency in Illustrator
• Familiarity with mySQL, Redshift, or Python
• Familiarity with machine learning / image recognition / AI

Benefits

• Fortune 500 benefits including great health, dental, vision, and 401K plans
• Competitive salaries with annual salary reviews
• Healthy work-life balance
• 100% remote, geographically distributed company
• Paid family and pregnancy leave
• We’re small. We all share our ideas. We all collaborate
  

Salary range: $115K-$125K