Etsy logo
Etsy

Senior Product Research Manager, Fulfillment

Full-timeUX Researcher$175,000 - $227,000 Brooklyn, United States
Learning and development budget
This job offer is closed.
Browse more UX Researcher jobs

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop, or Elo7 you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

Job Description

What’s the role?  

We are looking for a Senior Product Research Manager to lead research strategy for Etsy’s Fulfillment team.

As the Senior Product Research Manager you will be responsible for leading a group of UX Researchers that partner with teams of product managers, designers, analysts, and engineers as they plan, test and refine great experiences for our buyers and sellers. Do you find joy in delivering insights that drive decisions for our business? If so, this could be the perfect match.

This is a full-time position reporting to the Research Lead for all of Marketplace Services Product org and the base salary range will be 175,000-227,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

The Fulfillment team at Etsy is committed to crafting the most fulfilling end-to-end fulfillment experience by enabling visibility and trust for our buyers while highlighting the human side of our sellers and helping them to manage and fulfill their orders. We build the tools and processes to set buyer expectations around fulfillment and support sellers in crafting and shipping their items, while also operating a global network of carriers.

What does the day-to-day look like?

  • Leading a team of UX researchers, mentoring them on UX methods,  prioritization and career development.
  • Guiding researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers 
  • Applying agile research techniques and exploring new ways to deliver rich insights in a fast paced environment
  • Collaborating and communicating in a way that amplifies the voice of our customers, ensuring that the teams’ insights are embedded and acted upon.
  • Partnering with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
  • Recruiting and hire outstanding researchers and facilitate their onboarding experience
  • Directly contributing to our Fulfillment strategy, alongside Product, Marketing and Business Ops leaders
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualifications

Qualities that will help you thrive in this role are:

  • 5+ years experience in product and user research, and has managed a team of researchers before, ideally at a dual-sided marketplace.
  • 3+ years previous research management experience developing and motivating a successful UX research team, and enjoy mentoring others on how to progress in their careers.
  • A demonstrated track record of influencing product decision-making with inspirational, action-orientated and high quality research.
  • Ability to triangulate data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs.
  • Subject matter expertise and experience working on e-comm services, ideally Fulfillment
  • High comfort level collaborating with partners across the business (Product, Marketing, Ops) and co-creating strategies that consider customer and business implications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Questions & answers for this job
  • What is the type of contract for this job?
    The contract for this job is a Full-time contract
  • What's the salary range for the Senior Product Research Manager, Fulfillment position?
    The suggested salary for this job is $175,000 - $227,000
  • Is telecommuting possible for this job?
    No, telecommuting is not possible for this job
About Etsy
Etsy, Inc. is an American e-commerce company focused on handmade or vintage items and craft supplies.
Website
Industry
E-Commerce, Internet
Founded
2005
Size
1K-5K employees

Similar jobs
PandaDoc logo
Senior UX Researcher (Maternity Cover)
PandaDocFull-time
$176,250 - $248,250* (est.)
13 hours ago
Contact Management
Document Management
251-1000 employees
Tuition reimbursement
Credit Karma logo
Staff Product Researcher
Credit KarmaFull-time
$167,000 - $231,500* (est.)
Credit
Finance
251-1K employees
Paid time off
Employee discount programs
Diversity, Equity, and Inclusion
Duffel logo
Director, User Research
DuffelFull-time
$245,700 - $356,400
5 days ago
Developer APIs
Internet
51-250 employees
Health insurance
Paid time off
Parental leave

Be the first to apply to your next dream role

Get new Product & Design jobs offers in your mailbox every week

Anthropic logo
Product Research Scientist, Education Labs
AnthropicFull-time
$167,000 - $231,500* (est.)
51-250 employees
Paid time off
B-Corp
Parental leave
Visa sponsorship
Developer Tools
E-Commerce Platforms
1000+ employees
Paid time off
On-site amenities
Employee discount programs
Parental leave
Diversity, Equity, and Inclusion
Pipedrive logo
Mixed Method UX Researcher (AI focus)
PipedriveFull-time
$155,000 - $230,000* (est.)
2 weeks ago
CRM
Marketing Automation
251-1K employees
Professional development opportunities
Asynchronous work
Employee discount programs
Visa sponsorship