Senior Product Operations Specialist

Mercury* is building a complete financial stack for startups. Since we launched in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. 

The Product Operations team plays a crucial role in enabling Mercury’s product development, releases, and overall organizational growth. As a Product Operations Specialist, you will work closely with product and customer-facing teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team by developing and maintaining key processes and documentation. This is a highly collaborative, cross-functional role that reports to the Strategic Operations function.

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

What You’ll Do:

Support Mercury Product Launches 

• Operationalize alpha and beta programs and synthesize feedback into insights
• Synthesize customer feedback related to new product initiatives as input for Engineering, Product, and Design (EPD) teams
• Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
• Own product documentation such as help center articles and FAQs 
• Ensure roadmaps are accurate and communication is effective
• Support product teams with post-launch insights

Support Mercury Product Org

• Maintain key sources of truth for EPD org and cross-functional teams
• Work on projects that drive process improvements for the broader EPD org

What You’ll Bring:

• 5 years experience with 2 years working in product management, product operations, or strategy & operations roles, ideally in a fast growing business
• Experience driving the successful execution of complex cross-functional initiatives
• Track record of building enduring and impactful solutions 
• Experience interpreting and communicating qualitative and quantitative feedback to create product recommendations
• Enthusiasm for and experience with coaching and leveling up more junior team members 
• Excellent oral and written communication skills, and time management skills
• Comfort solving ambiguous problems and seeking simple solutions 

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Seattle, Los Angeles or San Francisco: $112,900-132,800
• US employees outside of New York City, Seattle, Los Angeles or San Francisco: $101,600-119,500
• Canadian employees (any location): CAD 102,700-120,800

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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