Senior Product Operations Manager, US Payroll

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel's success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

About the job:

As a Senior Product Operations Manager for Embedded Payroll, you will be a key player in establishing strong connections between our product and user-facing teams. Your primary objective will be to work on a 0-1 product and build the product ops processes from scratch. You will foster close collaboration with user-facing teams, including support, sales, and success, ensuring a seamless product feedback loop. Moreover, you will have the unique opportunity to directly engage with our top users, gaining valuable insights into their specific use cases and challenges while guiding them towards maximising their product experience. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

What you will enjoy working on:

• Taking a product to product market fit and scaling in the 0-1 phase and then beyond

• Building systems to operationalize proceeses

• Collecting, quantifying, and prioritizing product-related challenges to be considered by our product and engineering teams in future development.

• Seeking information to solve conceptual problems and contributing to the building and shaping of our product.

• Driving top company launches and global rollouts, ensuring smooth and successful product deployments.

• Digging deep into data and analysing user feedback to gain insights that drive continuous product improvements.

• Designing and implementing complex operational systems and processes to optimise product operations.

• Manage vendors and drive product feedback into the teams

• Leading large cross-functional projects aimed at improving our product, driving innovation, and enhancing user experience.

Requirements:

• A minimum of 5 years of experience in product operations, product management, or a closely related operational role that involved working closely with product and engineering teams.

• Solid experience in US payroll management and vendor coordination.

• Passion for delivering an outstanding user experience and a proven ability to develop a deep understanding of complex products and their various use cases.

• Proficiency in analyzing data, extracting meaningful insights, and utilizing those insights to drive product enhancements.

• Ability to build empathy for user problems, understanding their pain points and needs to shape product decisions effectively.

• Strong multitasking skills and the ability to juggle multiple priorities simultaneously.

• Problem-focused and solutions-oriented mindset with exceptional attention to detail and a willingness to roll up your sleeves to get things done.

• General technical knowledge of software development processes and systems (knowledge of designing and building a payment system is a huge plus).

• Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and superior presentation skills.

• Prior experience in a fast-paced, product-driven tech company.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

At Deel, you’ll enjoy:

• Computer equipment applicable to your role

• Stock grant opportunities

• Additional perks and benefits based upon your employment status and country

• The ability to choose where you work whether it be your home, the beach, or a WeWork

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.