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Senior Product Operations Manager

Full-timeProduct Operations Manager$160,072-$220,099 Remote US
Parental leave
This job offer is closed.
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See yourself at Twilio

Join the team as our next Senior Product Operations Manager!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to support Twilio Segment’s growth efforts throughout the entire product development lifecycle. This will involve working with teams across Segment and Twilio to ensure product and GTM readiness to deploy new products & features into production. You’ll primarily be responsible for managing Go-to-Market workstreams and will coordinate on launch management, migration strategy for existing products, and driving internal alignment across key stakeholders. In addition, you'll handle highly visible strategic internal programs to support effective product frameworks.

The Product Operations team is central to Twilio Segment's continued growth. We work closely with senior leadership and all cross-functional teams to create alignment, transparency, and continuity. We do this by successfully managing projects, building scalable processes, and building partnerships in support of the Product organization.

Twilio Segment is looking for a leader who lives the Twilio Magic and has a demonstrated track record of launch management and program management. The Product Operations Manager will be a natural leader and facilitator who is driven, organized, detail-oriented, and enjoys developing business processes to eliminate ambiguity. They will be adept at facilitating actions, resolving conflicts, advocating for programs to ensure success for all partners involved, and leading and influencing at all levels of the organization.


In this role, you’ll have responsibilities for Launch Management as well as Program & Process Management:

Launch Management

  • Be responsible for the Go-to-Market success of releases, ensuring accountability, execution of timelines, and continuous change management to deliver on-time, quality results
  • Create and/or maintain release plans, risks, and status
  • Ensure cross-functional teams are ready with the resources, information, and processes required to support new products
  • Collaborate with the Product team and other internal groups such as Customer Success, Technical Program Management, Sales Engineering, Design, Docs, Finance, Legal, and Product Marketing to ensure clear lines of communication are maintained and release delivery is smooth and effective.
  • Compile project charters and develop detailed project plans to include scope information, schedules, and clear success criteria based on inputs from Product and Product Marketing
  • Solve sophisticated problems and turn incomplete, conflicting, or ambiguous inputs into solid action plans

Program & Process Management

  • Enhance and maintain procedures for the Product Development Lifecycle framework
  • Plan, coordinate, and drive the processes for launching and rollout of new products and features
  • Define, coordinate, refine, and implement the release process and related tasks
  • Conduct regular retrospectives and process reviews to identify improvement opportunities
  • Develop, manage, and continuously improve processes for scale that help the team meet its goals more efficiently and effectively


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Launch Management acumen and cross-functional project management experience
  • Strong validated experience with leadership, business insight, problem-solving, critical thinking, and analytical abilities.
  • Consistent record of affecting change at all levels of the organization without having positional authority
  • Ability to communicate at the Executive level of an organization
  • 6+ years working experience in program or project management, product operations, consulting, or operations role that worked closely with product, GTM, and engineering teams
  • Strong sense of ownership and accountability for program success
  • Shown experience working in a complex, matrixed environment, handling multiple stakeholders
  • Solid experience in high growth, highly scaled SaaS environment
  • Exceptional organizational and project management skills. Attention to detail.
  • Demonstrated ability to lead and coordinate cross-functional work teams toward task completion
  • Ability to work across cross-functional groups and ensure the ability to influence and implement across groups
  • Strong written and verbal communication skills as well as the ability to think clearly, analyze quantitatively, problem-solve and prioritize
  • Data-driven approach to converting Key Performance Indicators into metrics for the solutions you maintain, and the desire to measure, report and iterate as needed.


This role will be Remote - US.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $160,072 - $220,099.
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.


Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Senior Product Operations Manager position?
    The suggested salary for this position is $160,072-$220,099
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Twilio
Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web serv...
Enterprise Software, Messaging
5K-10K employees

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