See yourself at Twilio
Join the team as our next Senior Product Operations Manager!
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to support Twilio Segment’s growth efforts throughout the entire product development lifecycle. This will involve working with teams across Segment and Twilio to ensure product and GTM readiness to deploy new products & features into production. You’ll primarily be responsible for managing Go-to-Market workstreams and will coordinate on launch management, migration strategy for existing products, and driving internal alignment across key stakeholders. In addition, you'll handle highly visible strategic internal programs to support effective product frameworks.
The Product Operations team is central to Twilio Segment's continued growth. We work closely with senior leadership and all cross-functional teams to create alignment, transparency, and continuity. We do this by successfully managing projects, building scalable processes, and building partnerships in support of the Product organization.
Twilio Segment is looking for a leader who lives the Twilio Magic and has a demonstrated track record of launch management and program management. The Product Operations Manager will be a natural leader and facilitator who is driven, organized, detail-oriented, and enjoys developing business processes to eliminate ambiguity. They will be adept at facilitating actions, resolving conflicts, advocating for programs to ensure success for all partners involved, and leading and influencing at all levels of the organization.
In this role, you’ll have responsibilities for Launch Management as well as Program & Process Management:
Program & Process Management
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
This role will be remote, in Canada and US.
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
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