Senior Product Operations Manager, Shipping

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Shopify is an ambitious company. We’ve helped millions of merchants achieve independence through commerce. We’ve also grown very fast, which brings opportunities to take on bigger challenges than ever. But it also means we need to be deliberate and organized to build successful products at scale. This is what Product Operations is about. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify combines the impact of giants with the speed of a startup. 

The Shipping team builds products to help merchants manage and fulfill their orders through Shopify Shipping, and provide buyers with a seamless checkout experience and post-fulfillment experience through our address validation and tracking services.

As the Senior Product Operations Manager for Shipping, you will get to do things like:

• Build systems for constant alignment, accountability and feedback for the Shipping leadership team
• Provide direct visibility and alignment on Shipping team strategy and prioritization
• Structure and solve complex and ambiguous business issues for Shipping

• Collaborate with frontline teams, Data and UX Research to disseminate insights leading to data-informed product development, and ensuring the right people are involved in critical decisions early, regardless of the team they’re on
• Build and develop relationships with key stakeholders to improve efficiency, effectiveness and escalate areas of opportunities/risks to Product Leadership, all while building communication bridges between executives and hands on teams building our products
• Develop a deep understanding of how teams work and what’s in their way, to solve bottlenecks, streamline communication, and help us focus and move faster to make merchants successful.

Here’s what you can expect as a Senior Product Operations Manager:

In your first 30 days, you’d complete the Shopify technical training and onboarding program and develop relationships with senior leaders and stakeholders across the organization. 

In your first six months, you will develop a firm handle on the operating rhythm of the Shipping team, and help the Shipping leadership team drive important decisions and initiatives. 

• Has experience successfully leading complex operational and strategic initiatives for senior stakeholders
• Entrepreneurial mindset to deliver impact in ambiguous environments 
• Ability to go deep on problems and communicate credibly with both technical and non-technical stakeholders
• Demonstrated experience of problem-solving and analytical skills, including modeling and presentation skills
• Experience in designing minimum viable process, think in systems while rolling up their sleeves to get things done
• Strong ability to prioritize and juggle multiple priorities, proven at getting things done in a fast-paced dynamic & growing environment.

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