Senior Product Operations Manager (Retail)

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Moving at our pace brings a lot of change, complexity, ambiguity—and a little bit of chaos. We thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you:

• Care deeply about what you do
• Excel by seeking professional and personal hypergrowth
• Are resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get s**t done and move forward
• Work digital-first for your daily work

Shopify is an ambitious company. We’ve helped millions of merchants achieve independence through commerce. We’ve also grown very fast, which brings opportunities to take on bigger challenges than ever. But it also means we need to be deliberate and organized to build successful products at scale. This is what Product Operations is about. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify combines the impact of giants with the speed of a startup. 

Shopify Retail builds our POS system (software and hardware) with everything our merchants need to sell in person, backed by everything they need to sell online. We are an RnD team anchored around a mission to help merchants create incredible in-person shopping experiences.

You’ll get to do things like:

• Structure and solve complex and ambiguous business issues for the Retail team
• Develop a deep understanding of how teams work and what’s in their way, to solve bottlenecks, streamline communication, and help us focus and move faster to make merchants successful.
• Partner with teams to cross-functionally align product planning, and drive momentum for cycle planning 
• Gather and analyze large amounts of information quickly and problem solve effectively
• Build systems for constant alignment, accountability and feedback, and drive their rhythm
• Provide visibility and alignment on Retail team 
• Collaborate with frontline teams, Data and UX Research to disseminate insights leading to data-informed product development, and ensuring the right people are involved in critical decisions early, regardless of the team they’re on
• Build and develop relationships with key stakeholders to improve efficiency, effectiveness and escalate areas of opportunities/risks to Retail RnD Leadership, all while building communication bridges between senior Retail Leaders and hands on teams building our products

Here’s what you can expect as a Senior Product Operations Manager

In your first 30 days, you’d complete the Shopify technical training and onboarding program and develop relationships with senior leaders and stakeholders across the organization. 

In your first six months, you’d be expected to support the team with strong operational rhythm while also driving ~ 2 high-priority initiatives for the team you are supporting and potentially broadly across Retail. 

After approximately two years, you'd have the context, skills and network to be driving high impact results across large parts of the organization.

We’re looking for someone with the following:

• Has experience successfully leading complex operational and strategic initiatives for senior stakeholders
• Entrepreneurial mindset to deliver impact in ambiguous environments 
• Ability to go deep on problems and communicate credibly with both technical and non-technical stakeholders
• Demonstrated experience of problem-solving and analytical skills, including modeling and presentation skills
• Experience in designing minimum viable process, think in systems while rolling up their sleeves to get things done
• Strong ability to prioritize and juggle multiple priorities, proven at getting things done in a fast-paced dynamic & growing environment.
• Expertise in payments and retail preferred

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Victoria is looking forward to learning more about you and your interest in joining the team.