Senior Product Operations Manager, Restaurants

About the team

Product Operations creates systems, drives processes, provides insights and improves business awareness, supercharging Product teams to drive the most meaningful outcomes for customers. They top and tail the product life cycle: gathering insights, monitoring product health and feedback to inform product strategy at one end, and managing business dependencies and driving awareness to ensure smooth releases at the other.  All the while looking for opportunities to drive efficiencies across product areas.

Product Ops Managers have in-depth product knowledge combined with a holistic view of the wider business landscape. They are embedded in product teams and work closely with cross-functional stakeholders. This role is essential in supporting growth, successful product launches, improving processes and helping to build stronger relationships between product and the wider business. 

What you'll be doing

• Establish role as product expert, build relationships across the business and tech and become the go-to person within the product group.
• Work with our global markets and central functions in order to identify key business challenges and opportunities and translate these into strong data driven product requests.
• Coordinate and drive the quarterly and annual roadmapping process.
• Ensure ongoing product health by leading bug triage and troubleshooting product issues 
• Be comfortable analysing large data sets to get to the bottom of product issues. Use your product expertise to surface the most meaningful data points and identify root causes. 
• Project manage the implementation and roll-out of products, ensuring all internal stakeholders are aligned on launch tasks
• Create essential documentation that ensures the success of complex launches across all markets e.g. Go To Market playbooks, internal FAQs and Care team product guides'
• Coordinate regular updates to stakeholders to ensure Company wide product knowledge and awareness 
• Drive operational efficiencies and enable Deliveroo to scale by proactively identifying and implementing process improvements

Requirements

• Experience in Project Management / Product Management / Consulting (or equivalent)
• Customer centric approach to problem solving and decision making
• Experience leading cross functional projects and teams
• Ability to influence stakeholders up to senior and exec levels, to drive tasks to completion for projects or launches
• Ability to manage multiple projects simultaneously
• Ability to explain and report complex information concisely and simply through verbal and written communication skills
• Familiarity with tools such as Looker and/or Excel/Google Sheets to clean, manipulate and display data

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.