Senior Product Operations Manager (Remote, Americas)

Shopify is Canada’s largest technology company, and among the fastest growing companies in the world. Our platform is powered by an Engineering team made up of almost 2,000 software developers across the globe. As we grow, we are committed to building a thriving, inclusive craft community that enables our engineers at all job levels to do their best work and contribute to our mission.

Shopify is now permanently remote and working towards a future that is digital by design. Learn more about what this can mean for you.

Shopify powers millions of merchants around the world, and we’re just getting started. We are a fast, ambitious, and high trust company that gives people and teams space to own outcomes and roadmaps, and we’re looking for someone to continue to enable our growth by leveling up our systems, processes, and tools.

The Shipping Checkout Experience team is helping merchants to optimize their shipping settings and buyer facing checkout experience. Their work touches a significant percentage of our merchants, and supports them as they develop shipping strategies to scale their businesses. Shipping Checkout Experience is made up of several interdependent RnD teams working in parallel to deliver a singular product experience to merchants.

Product Operations is responsible for building the structure that enables teams to build the right products at the right time, while maintaining the balance between optimized processes and creating space for speed, agility and creativity. This is a critical role with access to the Shipping leadership team, and ownership over key deliverables, like quarterly roadmap planning, product investment planning, and cycle planning. If you are deeply interested in enabling our people, our strategy, and our mission to make commerce better for everyone, we would love to hear from you.

You'll be doing things like:

• Working closely with product management, data science, and finance to develop team targets and hold teams accountable to these targets. You should have comfort working with metrics and supporting teams to aim for the right thing.

• Working with each product and data team to define and build tracking systems for product roadmap objectives and key results.

• Surfacing insights that help leadership understand where we’re making product bets, how the projects are being executed, how they’re performing, and where risks are beginning to surface.

• Build processes to identify and manage multi-team, multi-month, or multi-product line dependencies.

• Collaborate with peers - e.g. product operations managers that are embedded with different segments at Shopify, to share tools and expertise that amplify the impact of product operations across the company.

• Work closely with product teams to craft and communicate that narrative of your product area with the rest of the team and senior leadership.

• 4+ years experience in operations, strategy, or product delivery support roles, e.g. product management, program management, management consulting, strategy and operations, business operations.

• Exceptional written and verbal communication, with the ability to synthesize large amounts of information into approachable summaries.

• Experience as a leader in a cross functional environment by building empathy and high trust relationships across teams, working proactively to identify and solve potential problems, building teams, removing obstacles to keep teams & leadership focused and effective.

• Previous experience with the Product Management lifecycle.

• Experience producing actionable insights, and making recommendations to senior leadership that are appropriate for a given context.

• An ability to develop and iterate on minimum viable processes, and influence team behaviors to facilitate collaboration at scale without compromising on speed, trust, and flexibility.

• Operations strategy and leadership experience in a high growth SaaS company or leading product-led technology organizations.

• Experience evaluating the health of a business through a quantitative lens, and synthesizing findings into actionable insights.

• Technical experience (software engineering/development, data science, etc.) is a plus.

#LI-SK2  #LI-REMOTE

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.