Senior Product Operations Manager

Modern Health-

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

We are a female-founded company, backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 330+ global companies like Lyft, Electronic Arts, Pixar, Cliff Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.

We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role- 

Modern Health is looking for a Senior Product Operations Manager to join our Tech team. The role reports directly into the Head of Product Operations and will be focused on enabling an effective, efficient, high-impact Tech organization by improving alignment, communications, and processes between the teams within Tech and their Go-to-Market counterparts. 

In this role you will: 1) Establish, enhance, and document Tech team processes that will help the business scale effectively. 2) Strengthen feedback loops between Tech & Go-to-Market counterparts and improve their understanding of how product gets built and roadmap visibility. 3) Enable more data-informed roadmap development.

We’re committed to the health and safety of the community, so our team is currently working remotely and will continue to do so for the near term. Permanently remote opportunities are specifically indicated. This position is not eligible to be performed in Hawaii.  

What You’ll Do-

• Manage the product development lifecycle, including quarterly roadmap planning. 
• Identify improvements to how teams operate cross-functionally; design robust and nimble processes to increase efficiency. Examples of process improvements are product roadmap change management, how we intake and prioritize product requests from customers and prospects, how we track and triage bugs.
• Drive complex, cross-functional initiatives that help us deliver on our product strategy and business objectives.
• Partner with Tech leadership to define the annual product roadmap and manage processes to keep the roadmap current and relevant teams informed.
• Continually move the Tech team toward a more data-informed approach to roadmap development and implement processes to track and review product feature performance.
• Evaluate and select a product roadmapping tool; manage the implementation of the tool.
• Become a trusted partner for our Product, Engineering, and Design teams as well as their Go-to-Market counterparts.

Who You Are-

• 3+ years demonstrated track record of product operations and operational excellence.
• Experience working in high-performing product teams, with a focus on cross-functional collaboration, early & rapid testing, and outcomes over output.
• Experience rolling out complex products and process changes.
• High EQ, strong interpersonal and relationship-building skills, including comfort and experience interfacing with internal leadership.
• Proven ability to collaborate and drive alignment with cross-functional teams comprising both technical and non-technical team members.
• Excellent verbal and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to both think strategically and drive execution.
• Comfortable with ambiguity and driving for clarity.
• Humble, scrappy, and thrive in fast-paced environments.
• Passionate about the mental health space.

Bonus Points: 

• 2+ years of experience in digital health
• High-growth startup experience

Benefits-

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance (Modern Health offers 100% coverage for employees and 75% of dependent insurance premiums)
• High deductible health plan option with health savings account
• Access to Coaches and Therapists through Modern Health's platform
• Flexible PTO
• Company-wide mental health days
• Unlimited career growth opportunity

Family Support:

• Parental leave policy 
• Family Forming Benefit through Carrot

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial planning through Origin

But wait there’s more…! 

• Cell Phone Reimbursement 
• Annual Wellness Stipend to use on items that promote your overall well being
• Mod Squad Community:  Virtual events like active ERGs, holiday themed activities, team-building events and more!

[Colorado Candidates] You can find the Colorado base bay range and benefits information here.