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Senior Product Operations Manager, Digital Retail

Full-timeProduct Operations Manager$118,050-$151,800*
Cambridge, United States
Employee discount programs
Learning and development budget
Diversity, Equity, and Inclusion
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Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

CarGurus is looking for a Product Operations Manager to support our Digital Retail business through a combination of alpha/beta program management in addition to building out operational processes for the products to grow and scale successfully.

Reporting to the Director of Product Operations, you will help to identify and work through dependencies and processes across the organization to ensure the successful launch of impactful products. This role is very cross-functional and will partner closely with individuals across our product, engineering, customer success and go-to-market teams.

What you'll do

  • Own and drive large, product-oriented cross-functional projects from initial launches (alpha/beta testing) to GA
  • Guide teams to define goals, generate hypotheses, define metrics, execute, review and pivot based on experimentation/early signals, deliver against goals 
  • Create triage (JIRA) and product outage process alongside Product and Engineering while driving adoption with alpha/beta teams 
  • Work closely with product management and engineering to architect and implement effective, scalable product development processes for all project types 
  • Help bring the voice of the dealer and shopper to the Product team via quantitative and qualitative findings 
  • Prepare documentation for Product Releases with support from Product Managers 

What you'll bring

  • 7+ years of a combination of alpha/beta testing, product management or operations, program management, general management, consulting, or business operations experience 
  • Experience in creating test plans and surveys (we use Alchemer) 
  • Attention to detail and a passion for process efficiency
  • Analytical skills and proficiency in using data visualization tools (we use Looker) to self-serve answers and test hypotheses 
  • Ability to communicate, collaborate, and influence with a multitude of stakeholders
  • Experience working with tools such as Salesforce, JIRA, Looker, Alchemer, and Confluence 
  • Bachelor’s degree

Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We want to know what only you can bring to CarGurus.

Additional information
US employees must provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation. #LI-Hybrid

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Senior Product Operations Manager, Digital Retail position?
    The suggested salary for this position is $118,050-$151,800*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About CarGurus
CarGurus is a Cambridge, Massachusetts-based automotive research and shopping website that assists users in comparing local listings for used and new cars, and contacting sellers.
Automotive, Classifieds
251-1K employees

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