Senior Product Operations Manager, Core Build (Remote, Americas)

Shopify is Canada’s largest technology company, and among the fastest growing companies in the world. Our platform is powered by an Engineering team made up of almost 2,000 software developers across the globe. As we grow, we are committed to building a thriving, inclusive craft community that enables our engineers at all job levels to do their best work and contribute to our mission.

Shopify is now permanently remote and working towards a future that is digital by design. Learn more about what this can mean for you.

Shopify is one of the greatest engines for economic independence on the planet, and our mission has never been more important to the world than it is right now. We have a massive opportunity and urgent obligation in front of us. We’ve grown fast, which brings opportunities to take on bigger challenges than ever and we need to be deliberate and organized to build successful products at scale. This is what Product Operations is about. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify combines the impact of giants with the speed of a startup.  This is a hands-on role in a fast paced environment. 

What will you do?

• Providing visibility into what Product teams are working on, timelines, and risks so Leadership, Marketing, Support, and the rest of Shopify know what’s shipping, by when, and for whom.

• Owning the rituals for alignment, accountability and feedback to accelerate product velocity and executional excellence. 

• Partnering closely with the Product, Engineering & Data disciplines to facilitate prioritization of the product roadmap based on product & business priorities.

• Building a culture of transparency, where we share issues openly and celebrate successes together.

• Creating content and sharing context for collective clarity on purpose, priorities and progress.

• Developing a deep understanding of how teams work and what’s in their way, to solve bottlenecks, streamline communication, and help us focus and move faster to make developers and merchants successful.

• Build and develop relationships with key stakeholders to improve efficiency, effectiveness and escalate areas of opportunities/risks to Product Leadership.

• Technical experience with e-commerce platform integration or have built applications on e-commerce platforms.

• Experience implementing minimum viable processes and influence team behaviours, reiterate based on feedback speedily without hesitation.

• Create order out of chaos by asking tough questions and communicating clearly.

• Excited about being hands on, able to roll up their sleeves and get things done, while thinking in systems.

• Cross-functional and cross-level stakeholder management with the ability to identify when to bring the right people together at the right time to drive progress. 

• Be self-driven, proactive and able to navigate through ambiguity and complexity. 

• Product management, go-to-market or project management experience.

• Thrive in a digital by design working environment.

• BONUS: Basic knowledge of modern development technologies and workflows or have web development or software engineering background.

#LI-SK2  #LI-REMOTE

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.