Senior Product Operations Manager (all genders)

Babbel is driven by a purpose: Creating mutual understanding through language. This means building an ecosystem of language learning offerings that helps people connect across cultures. Babbel, Babbel Live and Babbel for Business provide users with the most effective solution to be able to communicate with real people, in real situations. The key is a blend of humanity and technology. More than 60,000 lessons across 14 languages are hand-crafted by 150+ linguists, with user behaviours continuously analysed to shape and tweak the learner experience. And it works: Studies with Yale University, City University of New York and Michigan State University prove its effectiveness. From headquarters in Berlin and New York, 750 people from more than 65 nationalities represent all the differences that make humans unique. Babbel is the most profitable language learning app worldwide, with more than 10 million subscriptions sold. For more information, visit www.babbel.com or download the apps in the App Store or Play Store.

To enable successful and sustainable delivery across our product teams, the Product Management Chapter’s mission is to drive the effectiveness of 30+ Product Managers and their cross-functional teams and empower our teams to do what they do best.

We are looking for a Senior Product Operations Manager to automate, streamline and optimize our processes, tools and reporting. In this role, you will work in a newly formed team to identify, evaluate and create solutions needed for product, design and engineering to be effective. This role is meant to bring together Babbel as a whole and unleash its potential as a growing organization. It is a full-time role based out of our Berlin office.

You will:

• Work directly with Product Managers and Product Leadership to understand their roadmaps, interdependencies and risks in order to create appropriate solutions responding to real needs
• Manage Product Operations initiatives, leveraging data, research and stakeholder feedback to define and prioritize the Product Operations roadmap in line with company goals
• Help establish and grow our product delivery teams, and empower them to ensure consistent engagement, performance and productivity
• Support the overall planning and reporting processes for product development teams, facilitating alignment with company-wide strategy cadences, quarterly business reviews and Babbel’s strategic pillars
• Improve and maintain product-related onboarding and knowledge management capabilities to ensure teams can always access information needed based on their individual role
• Strengthen collaboration and communication across Product and Engineering and the broader organization, establishing alignment with all relevant stakeholders in the end-to-end product lifecycle
• Drive continuous improvement, adoption and ongoing maintenance of the tools and processes in the product and engineering ecosystem (e.g. Productboard, Jira, Confluence, planning processes, release procedures)
• Provide transparency and visibility at a portfolio level to stakeholders and other parts of the organization on goals, outcomes, roadmaps, progress and capacity of product delivery teams

You have:

• 5+ years of experience as a Product Manager, Program Manager, and/or Product Operations Manager at an internet-based company, with a proven track record to support and engage your team.
• Excellent communication skills, both written and verbal, with the ability to build relationships with stakeholders at all levels and present complex topics to a range of audiences. English is a prerequisite.
• Excellent project management skills, especially within a complex and changing environment.
• Deep understanding of how product management and development works in a fully agile environment, and the needs of product and engineering teams.
• Strong working knowledge of Jira tooling and functionalities.
• You have seen and know what it takes to transform a successful start-up into a professionalized scalable business.
• Strong customer focus, with a drive to continuously discover and solve problems impeding your customers.
• Effective problem-solving skills, able to cut through ambiguity and irrelevant details to solve root causes.
• Strong change management skills to unblock change resistance to improvement initiatives.

You are:

• Strategic & Organized - you will be a thought-partner in driving innovation alongside product and engineering leaders. You keep track of many moving parts at once. You should be able to self-manage work and clearly delegate work to others.
• Curious & Entrepreneurial - you’re excited by figuring out previously unsolved problems and continue to look to the market for new inspiration. You can show your go-getter attitude with different clear examples of setting out to do something, giving it your all, and accomplishing it. You are comfortable with ambiguity and open to change.
• Cross-Functional Bridge Builder - you are effective at cross-functional alignment. Listening to others, clarifying, finding areas of shared success, and inspiring others, while holding fast to your product north star. You know when to consult experts. 
• Proactive & Critical - you’re not shy in starting a conversation when you see opportunities for improvements. Addressing gaps and questioning the status quo in a productive way is a natural part of your communication.
• Passionate About Learning - you care deeply about improving the learner’s experience. You can hold user-centricity throughout your processes and reports, while finding where the learner’s needs and the business opportunity intersect.

Nice-to-have

• Experience with process engineering, automation and continuous improvement.
• Experience working in an agile environment.
• Experience in setting up processes in multi-service ecosystems.
• Experience in ed tech, education, language learning, or program design.
• Experience with Productboard, Confluence, Kibana and/or Amplitude.
• Experience with A/B testing.

Some perks of becoming a Babbelonian:

• 30 vacation days and flexible working hours 
• BVG card or Swapfiets bike 
• Jobbatical and Sabbatical options
• Many internal & external learning opportunities to choose from
• A yearly Learning & Development budget
• Visa and relocation assistance 
• Full access to Babbel & Babbel Live classes 
• Modern office in the heart of buzzing Berlin equipped with a family, music, faith and nap rooms 
• Various internal communities to be part of including the Femgineers, DEI Ambassadors, Accessibility & Disability Group and more

Diversity at Babbel

As part of our ongoing journey towards building a diverse, equitable and inclusive company, we welcome everyone to apply, especially those individuals who are underrepresented in tech. We are a learning company, inside and out, and we encourage you to apply even if you do not fit all the technical requirements - all candidates are assessed based on skills, qualifications and on our business needs. Please state your pronouns in your application, and let us know if you’d like to be addressed by a name other than the one appearing on your official documents. If you have a disability or special need, feel welcome to inform us, so that we can provide you with the proper assistance in the application process.

Sounds good? We are already looking forward to hearing from you! Check out our jobs page, our blog, and our techblog!