Senior Product Manager, Work Management

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. 

As Senior Product Manager, Work Management Platform, you’ll lead the vision, strategy, and execution for the team that owns the core experiences that power Upwork – foundational features that allow millions of clients, freelancers, and agencies around the globe to use Upwork to accomplish incredible work.

This role directly enables multiple product teams to ship features optimally and scalably which is central to our company's mission to create economic opportunities so people can have better lives. We also believe that the end customer experience is a derivative of platform capabilities.

Your Responsibilities:

• Customer-Centric approach: Put the customers at the forefront of everything the team does
• Define product roadmap for Work Management, working closely with functional partners and engineering leaders
• Prioritize features that need to be built with a balance of near-term results and longer-term investment in the platforms
• Translate marketplace requirements into generic work management platform capabilities that encompass core product platforms and associated customer experiences
• Deeply understand other product team's workflow and make trade-offs so that we can ship high-quality features quickly and at scale

What it takes to catch our eye:

• Previous experience, preferably as a full-stack product manager, building outstanding platform services at scale.
• Owned end-to-end creation of platform strategy, long-term roadmap, and execution that led to change in platform capabilities
• Deep understanding of partner needs, make trade-offs, and build agreement around roadmap decisions
• Data-driven with a strong focus on conversions and NPS through planning and experimentation
• Subject matter expertise in technologies and different technology integrations required to bring product solutions to market, at scale and globally
• Proficient interpersonal communicator; able to influence a wide range of collaborators all across the organization
• Prior experience working on offers, contracts, and payment integrations, preferably in an online marketplace, but not required

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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