Senior Product Manager

About Us:

WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community.

About the Role:

The WeWork Tech Services team develops new technical offerings to add value for our members and generate ancillary revenue. Reporting to the Director of Product, Tech Services, the Product Manager, Tech Services will own  strategy and planning for the product line, go-to-market and operations  The senior product manager will be responsible for driving results in multiple areas of the business including  sales enablement, reporting, analytics, and financial operations.  This role will directly impact our ability to scale internationally by identifying blockers and improving processes across systems and teams including sales, finance, and service delivery for the global business.  The Sr Product Manager will leverage  analytics to uncover and explore insights to increase sales performance and profits.  This is a hands-on role with a high-level of autonomy to identify, roadmap, and solve challenges across systems.  

Responsibilities:

As a successful Sr Product Manager, Tech Services, you will be expected to:

• Develop and improve product strategy for existing and net new products.

• Deliver product plans including roadmaps, revenue & margin forecasts, pricing, etc..

• Work closely with the technology team and 3rd party vendors to deliver product improvements and operational plans.

• Drive the continuous improvement of product operations including auditing processes across the sales and delivery cycle.  Focus on identifying opportunities to improve customer experience, revenue performance, and reporting as well as drive efficiencies including eliminating or decreasing manual processes and increasing data quality.

• Create go-to-market strategies and plans to drive awareness and ensure sales teams are equipped with the right training, collateral, and sales tools to effectively represent the  products and engage with potential customers.

• Use analytics to identify underperforming products or regions,  scale products that have demonstrated market fit, and drive global sales adoption.

• Ensure our partnerships have the appropriate level of reporting and integration to monitor service delivery and customer satisfaction across all products and services.

Experience and Requirements:

We’d love to hear from you if you meet the qualifications below:

• 6+ years of experience in Product Management or similar, improving product operations to allow for high-growth products to excel in the market

• Proven experience growing revenue and improving customer experience for one or  more products.

• Experience working cross functionally within complex organizations to bring products to market

• Experience managing multiple projects at once, with the ability to prioritize and drive success across them

• Strong data, analytical and financial modeling skills

• Experience within the technology services industry is a plus, ie: video conference, dedicated bandwidth, VPN, etc.

Core Competencies:

• Highly organized and capable of balancing multiple priorities

• Product Analytics background including use of first-party reporting for tools such as Salesforce as well as higher-level reporting tools such as Tableau, etc

• Strong interpersonal skills; able to effectively build relationships and trust with internal and external stakeholders

• Robust communication skills; can present information succinctly to executive stakeholders

• Self-starter, reliable, focused, with the ability to consistently meet goals and deadlines  

Life at WeWork

Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here.