Senior Product Manager

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

In Global Seller Solutions team, we simplify, expand and enrich connections between Sellers and their customers. We empower them to succeed and fulfill their purpose. 

The Senior Product Consultant will be a member of the Seller Solutions team which is responsible for delivery of new services and solutions that will transform the payment experience for both sellers (small businesses) and their customers. One of the strategic objectives of the team is to improve the seller experience by making it faster, easier and more affordable to begin accepting Visa payments.A key initiative to deliver on this objective is to provide a Rapid Onboarding (RO) solution to our acceptance partners (acquirers, Payment facilitators, MNOs, OEMs).The solution offering will deliver a globally scalable platform that digitizes the seller onboarding process (digital data capture, automated data validation, underwriting engine and risk scoring) enabling partners to increase operational efficiency. The position will be based in the Bay Area (Foster City or San Francisco) and will report to the Senior Director, Small Business. 

The Senior Product Consultant will assess global market trends, evaluate potential product opportunities, and recommend market entry strategies. He/she will contribute to the product vision and delivery, including managing functional requirements, feature prioritization, product operations, and on-going product management. He/she will also partner with internal groups to evaluate and articulate the value/business proposition of new products and will also train and be highly consultative to Visa’s client facing teams and regional product leads on the best way for clients to take advantage of Visa’s Rapid Seller Onboarding solution.

The Senior Product Consultant will understand core elements of our operations and product strategy, and drive innovative and scalable opportunities across the platform. 

The individual will also:

• Support Seller Experience RO lead in responding to seller needs

• Support and collaborate with client relationship leads to ensure proper communication of Visa product, rules and mandates that impact seller and partner practice. 

• Conduct partner performance analytics, business reviews and generate platform enhancement recommendations

• Provide program and project management and analytical support for major partner enablement initiatives

• Construct and interpret business intelligence dashboards and monitor product implementations.

• Interact with clients to collect seller pain points and recommendation that feed into idea co-creation and rapidly prototype working proof of concepts, and bring pilots to market to enhance seller capability.

• Conceptualize new seller product and solutions and develop Visa rule change and/or processing change business requirements

• Support the development of product and solution implementation procedures and best practices guides

• Develop expert knowledge on the rules, policies and business applications of seller products and solutions

Basic Qualifications

• 8 years of relevant work experience with a Bachelor’s Degree or 5 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9+ years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3+years of experience with a PhD

• 3-5 years of experience in operations management, contracts or project management, preferably with a major financial institution, a global consulting firm, payment card network, or technology leader

• Strong customer oriented mind set to support business operations, with excellent interpersonal and communication skills, including oral, written, and presentation skills.

• Ability to manage complex projects and processes with multiple stakeholders, with proven leadership success over a wide variety of projects and business problems

• Strong collaboration skills are required.The candidate must be able to manage projects in collaboration with product owners who will be responsible for the core strategies.The candidate must be adept at finding common ground among different points of view.

• Highly organized with excellent multitasking skills and the ability to manage multiple disparate projects in parallel

• Superior analytical and problem solving skills with the ability to synthesize and communicate complex information effectively.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.