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Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
Aircall is recruiting is Senior Product manager User management.
Your mission:
- You are responsible for creating the right experience for the different roles that use Aircall everyday, from the agent using the phone apps, to the admin using the administrator portal.
- You are taking care of access & authentication experience for the users adapted to their roles & own set of permissions.
- You will set the “roles & permissions” vision & strategy, collaborating with your fellow PMs and the whole product team.
- Deeply understand the problems that need to be solved by talking to our users, analysing key data and collaborating with other teams such as Data Analysts, Product Marketing, Customer Success, etc.
- Understand technical constraints & architecture implications of the desired Permissions system to implement.
- Prioritise a wide range of inputs to make sure the team is working on the most impactful topics.
- Drive your team to imagine the best solution to these problems.
- Scope and define the specifics of the solution.
- Evaluate if the solutions have solved the problem through qualitative (beta, client feedback) and quantitative measures.
Your profile:
- Proven experience in Product Management on a SaaS product or similar roles.
- Pro-active and autonomous.
- Outstanding collaboration & communication skills.
- Experience in user authentication, user provisioning or permissions system is a plus.
- Strong desire to understand your users.
- You like to solve complex problems.
- Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last :-)
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Senior Product manager "User management" position?The suggested salary for this position is $149,000 - $200,000*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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