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Turo

Senior Product Manager

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About the team

At Turo, product managers (PMs) lead the synthesis of customer feedback, data, and business goals into actionable product roadmaps that they design and develop with their team. PMs collaborate with nearly every function in the company, artfully aligning user needs with business goals to create and launch product initiatives. PMs guide the process of researching, prioritizing, building, and shipping world-class consumer products, which is central to Turo's mission of putting the world's 1.5+ billion cars to better use.  

We’re seeking an exceptional senior product manager to help take our customer support experience to new heights, enabling our global community of guests and hosts to more easily and quickly get the help they need. Vital to Turo's customer experience and business alike, your team will holistically design and develop products that transform how customers resolve issues (e.g. delightful self-service experience) and engage with our support teams (e.g. modern, in-app chat). Your team will also create critical tools that allow our support teams to operate seamlessly at scale.

What you'll do

  • You’ll define product vision and strategies for transforming the customer support experience, in collaboration with your team and key stakeholders.
  • You’ll work with our research, analytics, and support teams to deeply understand and analyze the customer support experience, the key guest and host issues that drive contacts, and how our agents operate, synthesizing user needs into product priorities, roadmap plans, and detailed specifications.
  • You’ll partner closely with our design, engineering, data, and support teams to execute on your roadmap and build outstanding digital products on iOS, Android, and Web.
  • You’ll own product decisions directly impacting the growth of Turo and our customers.
  • You'll become a trusted advocate and product resource for product initiatives.
  • You’ll analyze and report on key product initiatives to leadership, product teams, and other key stakeholders.

What we're looking for

  • Experience working with product development teams prioritizing, building, and shipping high-quality product experiences.
  • Experience commensurate with a senior role.
  • Good judgment and self-direction.
  • Humble, low-ego teammate focused on shipping what's best for our customers.
  • Experience with agile development processes.
  • Eagerness to collaborate with stakeholders, including periodic travel to Phoenix, AZ to work alongside our support teams (about twice a quarter).

Why you'll love being part of the team

  • We're pioneering, challenging the status quo, and always striving to try new things without fear of failure.
  • We're efficient, letting data drive our decisions and prioritizing our work based on impact.
  • We're supportive, always striving to connect, collaborate, and lift each other up.
  • We're down-to-earth, leading confidently without arrogance, and maintaining humility in our work, our culture, and our product.
  • We are a high-growth company with strong financial performance and plentiful opportunities for career growth.
  • We've embraced a flexible work model, bringing together the benefits of in-person collaboration while being able to work from home when you choose.
  • We offer a competitive salary, equity, benefits, and perks for all full-time employees.

#LI-LT1

Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance
  • 401k match (U.S) / RRSP (Canada)
  • $2,000 Learning & Development stipend to invest in your professional development
  • Cell phone, internet and Fringe benefit stipend
  • Flexible paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Annual Turbo Week (week-long, company-wide conference)
About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France and the UK. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. 

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo has raised $500M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. 

Turo cultivates a team of smart, critical thinkers who care about their work and their colleagues. We are always on the lookout for supportive, down-to-earth, pioneering, and efficient people to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Turo
Turo is an American peer-to-peer carsharing company based in San Francisco, United States.
Website
Industry
Car Sharing, Marketplace
Founded
2010
Size
251-1K employees

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