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Senior Product Manager - Trust & Safety

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Every day, millions of people from over 190 countries trust us to handle their precious creative ideas.

Since making our name with quick & simple file-sharing, WeTransfer has evolved to help creators organize, share, and get feedback on their work – from inception right up to delivery. We showcase the best brands to more than 80 million users per month, and our editorial platform WePresent has championed unexpected stories of creativity from around the globe and features collaborations from world-famous artists, too. 

Sounds like fun, right? Allow us to sweeten the deal: as a certified B Corporation, we do all of this while using business as a force for good, balancing people, the planet, and profit along the way.

WeTransfer is looking for a Senior Product Manager for our Trust & Safety, Security, and Support teams. You are an experienced product manager with an understanding of the problems and challenges that come with building a safe online community at scale. Together with the VP of Product, and cross-functional team leaders in Security, Trust & Safety, and Support - you are committed to creating safer online experiences for everyone on the WeTransfer platform.

What you'll be doing

  • Prioritize and manage the roadmap and implementation of WeTransfer’s detection and content moderation policies and tools.

  • Work with Product VP, Security, and Trust & Safety, to shape our strategy for creating a safe community on the WeTransfer platform and translate it into an actionable program with measurable outcomes

  • Understand the impact of Trust & Safety initiatives through platform analytics - together with the Head of Trust & Safety and data analysts - monitor our existing solutions and identify new focus areas or patterns of abuse.

  • Collaborate with cross-functional partners (including: content policy and moderation, trust & safety, security, support, legal, analytics, engineering, and platforms) to identify, assess and resolve issues impacting trust, security, and support at WeTransfer

  • Align trust and safety initiatives with broader organizational objectives and define meaningful key results

  • Demonstrate the ability to build and revise work plans, identify and document risks, propose mitigation, and make thoughtful technical trade-offs to deliver and iterate towards key outcomes

  • Represent the perspective of trust, security, and support across all product experience development

  • Motivate and align a group of committed, intelligent people to do great work.

Qualities we'll be looking for

  • Strong acumen and an ability to work closely with engineering partners to devise strategies, solve for complex system interdependencies, build performant and scalable applications with solid roadmaps and priorities.

  • Ability to stitch together the big picture on platforms all the way out to the customer, identify cross-functional dependencies, processes and risks.

  • Thorough domain knowledge in at least some of the following: Trust & Safety, Content Moderation, Security, and Support

  • Ability to establish a shared vision and priorities across organization

  • Comfortable leading and influencing a team without being their direct manager.

WeTransfer is an equal opportunity employer and we pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

A note on remote

Our work environment is hybrid-remote, meaning that we support our employees to work remotely and in the office. We encourage employees to decide for themselves and with their team whether or when to go to the office.

Background screening

While it is not necessarily a determining or disqualifying factor for any role, you may be required to complete a standard employment background screening.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About WeTransfer
WeTransfer is an internet-based computer file transfer service based in the Netherlands.
Cloud Data Services, File Sharing
251-1K employees

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