Senior Product Manager, Trust and Safety

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.'s 'house of brands' portfolio has expanded to now include four individually distinct ecommerce brands -- Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy employee, you'll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.

What’s the role?

We are looking for a passionate product manager to lead our work of turning new regulations into outstanding customer experiences.

As a Senior Product Manager, you'll play a leadership role in understanding new requirements in the pipeline, advocating for the voice of the customer, and crafting Etsy's regulatory compliance long-term product development strategy. Do you find happiness in solving difficult problems to keep customers protected? If so, this could be a flawless match!

What’s this team like at Etsy?

This team's work is essential to enabling Etsy’s global growth in the evolving e-commerce regulatory and trust landscape. Our mission is twofold: (1) Build products to ensure the Etsy marketplace aligns with legal and regulatory requirements for our worldwide community of buyers and sellers and (2) reduce risk to Etsy and to our customers through innovative user-facing work.

You will be working with a dedicated cross-functional squad that includes engineering, design, research, and analytics and be a core liaison to legal and compliance. A top goal for the team in 2022 is rethinking how Etsy collects, validates, and displays information and revamping buyer-, seller-, and agent-facing experiences accordingly.

What does the day-to-day look like?

• Lead all aspects of the squad’s product vision, strategy, development, and execution.
• Synthesize and develop product strategy with business partners on Legal, Policy, and Trust & Safety teams.
• Work closely and collaboratively with design and engineering to build products that are effective, scalable, and easy-to-use for buyers, sellers, and agents.
• Prioritize product roadmap through continuous iteration, user research and analysis, and experimentation when appropriate.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Experience as a product manager (bonus: working in a regulated space), including crafting a product strategy and vision
• Success sharing timelines, trade-offs, and risks with a broad and senior leadership group.
• Proven track record of collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives.
• Passionate about solving customer problems, both internal and external.
• Experience with using both qualitative and quantitative data to make product decisions and knowing when and how to balance data with intuition.
• A strong belief in Etsy’s vision, mission and values.

If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you've hopefully seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So write to us and tell us what you're all about.

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.