Senior Product Manager

Senior Product Manager, Toast Web

Are you bready* for a change?

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

About the Role:

We are looking for an amazing product manager to own and drive the evolution of the authenticated Toast experience - Toast Web. Toast Web is our core software that all our web applications live in. As a Product manager of the Toast Web, you’ll collaborate with cross-functional partners across all business lines, and work closely with your researchers, designers and engineers to create a next-generation Toast Online experience that is simple, clear, and delightful. We’re a passionate team driving the consistency and integrity of the current, and strategy and vision of the next generation product experience at Toast. We operate both as a well established platform team, and as a startup with high ambitions and a focus on experimentation, testing, and iteration.

About You:

You are obsessed about understanding customers and their needs, and measuring impact of products you release. You love solving complex problems and scaling simplicity for customers. You are grounded in data, customer feedback, cross-functional partnerships, and an ability to translate customer needs and product vision into world-class experiences.

You have a proven track record of building and shipping amazing search enabled web-application experiences for business users and consumers. You understand the power of extensibility and reusability mobile, as a form factor, and the ways in which it will help scale transform existing use cases and customer needs across multiple form factors.

About this roll*:

• Own and drive the vision and strategy roadmap for the next generation of Toast Web, reimagining how restaurant managers interact with Toast, as well as how our internal teams code the front-end of applications living within it.

• Work closely with designers and developers to concept, prototype, ship, measure, and improve product features

• Translate product strategy into detailed product requirements

• Research and get to know customers directly through close collaboration with sales and customer

  success, customer care including joining sales and customer care calls

• Champion customer needs internally by building strong relationships horizontally and vertically

          within Toast

Do you have the right ingredients*?

• Has experience as a product manager for a business and consumer web application products

• Obsessed about productivity and efficacy metrics to help customers get their job done in an

  intuitive and frictionless manner

• A proven track record of working collaboratively and effectively with cross-functional teams, and

  partnering across business lines

• Passion for and knowledge of restaurant tech, productivity tech or business communication tech

• Entrepreneurial mindset and ability to create a compelling vision from ambiguity and achieve

  product market fit

• Take ownership of leading a product from concept to market while ensuring the product supports

  the company strategy and meets defined business objectives

  We are Toasters

  Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
  At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
  The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.