Senior Product Manager

Senior Product Manager, Orders Syncing Platform

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Are you bready* for a change?

Orders are critical to all restaurant operations and drive all of Toast’s restaurant products from our point-of-sale systems to our off-prem dining experiences.  Toast enables best-in-class technology teams to build innovative products on top of Toast’s successful restaurant platform.

As the Senior Product manager of Orders Syncing Platform, you will report to the Director of Product, Commerce Platform and be responsible for the end-to-end system for how we sync and store Toast’s orders data.

You will work closely with other Toast teams across Product, Engineering, Customer Support, and others to evolve the Orders Syncing Platform to eliminate barriers to growth so that customer number 200,000 has the same high quality experience as customer number 200.  

About this roll*:

• Collaborate with the Director of Product, Sr Director of Engineering, and Technical Design Leads to create a comprehensive product vision and strategy for Orders Syncing Platform
• Own the usability, reliability, and scalability experience of our syncing services and libraries
• Work directly with internal teams integrating with our services to ensure developer needs are met and teams are able to develop efficiently against our systems
• Become a subject matter expert of your domain, delivering business impact that aligns to the team and company strategy, and prioritizing the most impactful investments
• Leverage data to identify opportunities, define success, and achieve goals
• Be responsible for creating requirements and product specs and breaking down the work into concrete, incremental goals
• Build trusted relationships and communicate clearly, knowledgeably, and transparently with cross-functional stakeholders (including but not limited to Engineering, Product, Tech Writers, Customer Care)
• Perform market research and competitive analysis to understand best practices and best-in-class technology capabilities

Do you have the right ingredients*?

• Prior product experience working with backend services is absolutely essential
• Team player who excels at collaborating with Engineering, QA, Tech Writers, PMO, UX, Care
• Demonstrated experience taking team strategy into account when making roadmap decisions and effectively communicating those strategic ties to your cross-functional team members. 
• Proven ability to make a meaningful impact on the product strategy through day-to-day product execution and your contributions to the roadmap.
• Strength in effectively making adjustments to direction or process to maximize impact for the customer and Toast, and owning those outcomes. 
• Excellent ability to utilize data to anticipate and design products.
• A proven track record of listening to and organizing large amounts of information into a compelling roadmap 

Special Sauce* (Nonessential Skills/Nice to Haves)

• Experience working in hospitality as a developer or product managing an infrastructural services is a plus.

Bready* to make a change? Apply today!

*Bread puns encouraged but not required