Senior Product Manager, TMS & Reservations

About OpenTable:

With millions of diners, tens of thousands of restaurants, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximise revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also join a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others. Join a welcoming environment, and get the benefits, flexibility, and support needed to succeed.

The Position:

We are seeking a Senior Product Manager to prioritise and manage initiatives in our Integrations space, as well as set the vision, strategic direction and roadmap for the Menus product on the OpenTable platform. Integrations and Menus are central to the diner experience and restaurants’ hospitality and pivotal for our long term vision to drive commerce in restaurants. This role will work directly with a strong development team to ship world-class features and collaborate with partners from all over our Company.

In this role, you will:

• Drive the vision and strategy through deep understanding of our customer and business goals.
• Own the identification of user problems, technical development, and launch of innovative products.
• Partner and develop deep integrations with new external partners as well as grow and maintain others.
• Align and connect with cross company partners and executives on pivotal initiatives.
• Slice and dice data and contextualise it towards rapid growth.
• Maintain and prioritise the product backlog.
• Partner with UX and Engineering partners on discovery and development tracks.
• Communicate regularly with restaurants and diners, utilising emotional intelligence to identify any new needs or problems to solve.

Please apply if:

• 5+ years in a product management role and work experience. Any restaurant or hospitality experience or a passion for restaurants is desired.
• Shipped sophisticated technical integrations, accompanying UX from beginning to end, providing iterations to improve the next project.
• Collaborated and delivered clear and concise communications across all levels (product, design, engineering and product-marketing counterparts), and negotiated with executives and partners.
• Creative fresh ideas and an appetite to test them and see the results. Data-centric; a deep curiosity of metrics, the ability to identify the right metrics and track and report back on impact.
• Experience shipping and handling full stack products, solutions, agile processes, lean methodology and an understanding of user experience design principles.
• User insight and experience with running in-person user tests. Worked closely with sales teams, partnering with customers and translating feedback.
• Recorded product videos or demoed their work to large audiences. Experience in product discovery, and a data and customer-centric approach that will push our product direction forward.
• Worked on a successful hyper-local or global marketplace. As the focus of this area is global there could be occasional early or late meetings to work closely with our globally distributed teams.

Benefits:

• Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.
• Annual Health and Wellness Reimbursement.
• Time off: Company-wide time off each year (the whole team recharges (and returns without a pile-up of work!), paid volunteer time, universal paid parental leave and 1 floating day off per year to celebrate an occasion or birthday of choice!
• Monthly catered office events.
• Learning and Development opportunities.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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