Vonage logo
Vonage

Senior Product Manager - Telco Billing Solution

Full-timeProduct Manager£95,000 - £125,000*
Basingstoke, United Kingdom
Parental leave
When applying, please mention you found this role on WeLoveProduct - it helps Vonage track where great candidates come from 🙌

Vonage Product Management Mission:
We connect technology and business to build innovative communications solutions. Leveraging deep customer insight and strategic vision, we craft integrated communications products enabling businesses worldwide to innovate faster and connect effortlessly.

Why this role matters:
As Senior Product Manager, Telco Billing Solutions, you'll shape and deliver a unified global tariff model across Vonage Contact Centre (VCC), Vonage Business Communication (VBC) and new products. You'll simplify complex billing processes to ensure accuracy, transparency, and a competitive edge for customers internationally. Your strategic leadership and hands-on expertise will turn billing into a distinct strategic advantage.

What you'll do:

Own Telco Rating & Billing Strategy

  • Define and roll out a unified global billing framework covering domestic, international, toll-free, premium-rate, and specialized calling services.
  • Manage multi-currency billing strategies, optimizing pricing, bundles, discounts, and allowances to maximize customer value and business growth.

Lead Implementation & Vendor Selection

  • Evaluate and recommend billing systems—balancing internal development and external vendor partnerships.
  • Directly oversee and ensure successful migration to new billing solutions, with accountability for smooth, large-scale transitions.

Collaborate Cross-functionally

  • Partner with legal, sales, and marketing to update customer agreements, provide comprehensive sales training, and prepare market launches.
  • Collaborate closely with internal teams to guarantee billing accuracy, transparency, and a seamless customer experience.

Drive Analytics & Insights

  • Deploy analytics for near-real-time billing visibility for customers and internal stakeholders.
  • Monitor billing performance, cost-efficiency, usage patterns, and profitability, using insights to refine strategy.

How success is measured:

  • Improved billing accuracy and reduced billing disputes.
  • Enhanced operational efficiency in billing processes.
  • Timely execution of tariff and system migrations.
  • Higher customer satisfaction ratings related to billing experiences.

What you'll bring:

  • Professional proficiency in English.
  • Approximately 5 years' experience in product management or related roles involving complex billing, ideally within telco or SaaS multi-currency environments.
  • Experience with major billing platforms is advantageous; equivalent experience demonstrating transferable skills will be considered.
  • Strong understanding of telco rating, billing processes, and multi-currency global markets.
  • Demonstrated experience managing large-scale system migrations or vendor selection processes.
  • Effective negotiation, problem-solving, and strategic decision-making skills.
  • Proven ability to build consensus and influence diverse teams.
  • Strong commercial awareness, particularly in aligning sales, marketing, and legal teams on product offerings.
  • Experience delivering actionable insights through analytics and reporting platforms.

What's in it for you:

  • Collaborative, innovative work environment centered on customer success.
  • Opportunity to lead strategic initiatives with direct business impact.
  • Comprehensive benefits: unlimited paid leave, flexible working hours, pension/401k, life insurance, private medical/dental/vision coverage, and enhanced parental leave.
  • Defined career progression path with opportunities for professional growth.

Potential Next Career Move: Expert Product Manager

If you're driven to redefine telco billing and make measurable impacts for Vonage and our customers, we'd love to hear from you.



Questions & answers for this job
  • What is the type of contract for this job?
    The contract for this job is a Full-time contract
  • What's the salary range for the Senior Product Manager - Telco Billing Solution position?
    The suggested salary for this job is £95,000 - £125,000*
  • Is telecommuting possible for this job?
    No, telecommuting is not possible for this job
About Vonage
Vonage provides flexible and affordable cloud communication services for consumers and businesses, including VoIP, unified communications, and contact centers, all on a highly flexible platform.
Website
Founded
1998
Size
1K-5K employees

Similar jobs
Workato logo
Group Product Manager (Copilots)
WorkatoFull-time
$160,000 - $207,750* (est.)
Cloud Computing
Data Integration
251-1K employees
Home office stipend
Dropbox logo
Product Manager
DropboxFull-time
$150,000 - $200,000* (est.)
Collaboration
Enterprise Software
1K-5K employees
Databricks logo
Sr. Product Manager, Mission Critical Workloads
DatabricksFull-time
$160,000 - $207,250* (est.)
Analytics
Artificial Intelligence
1000+ employees
Professional development opportunities
Employee discount programs

Be the first to apply to your next dream role

Get new Product & Design jobs offers in your mailbox every week

Databricks logo
Sr. Product Manager, DBSQL
DatabricksFull-time
$160,000 - $207,250* (est.)
Analytics
Artificial Intelligence
1000+ employees
Professional development opportunities
Employee discount programs
N26 logo
Product Manager - Operations Platforms and Tools
N26Full-time
$160,000 - $207,000* (est.)
Banking
Finance
1000+ employees
Paid time off
Flexible work schedule
Home office stipend
Asynchronous work
Remote work options
Relocation assistance
Health Care
Medical
251-1K employees
Health insurance
Retirement benefits
Paid time off
Flexible work schedule
Home office stipend
Stock options
Remote work options
Mental health wellbeing support
Parental leave