Senior Product Manager, Tech Product

About Us: 

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages.  Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco. 

We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture. 

Tia is building a culture of excellence — in people, process and product. This is our northstar value

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records. 

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

1. A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration
2. Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
3. Asking why, then why again — because accepting “this is just the way it is” is not good enough
4. Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
5. A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence. 

Role Title: Senior Manager, Tech Product (Delivering Care)

Location: This is a fully remote position; Must be based in San Francisco, Los Angeles, or New York.

Manager: Ari Saft

Role Summary:

At Tia, our mission is to enable every woman to achieve their optimal health goals as defined by herself. TiaMD is the technology we have developed to enable our Care Team to support patients in achieving this goal.  TiaMD has features that span the needs of clinical documentation, health record and patient data collection, patient / internal messaging, tasks / insurance integration, eRx, and clinical decision support. We have two teams that support TiaMD- one focused on building tools that help providers deliver care and another that focuses on helping the care team coordinate care. 

Your core role revolves around deeply understanding and supporting your users (providers) by executing the product strategy that marries user needs and Tia mission / business needs through the tech product development process, and then building, measuring, evolving that product.

You should be deeply aware of the product offerings in your area, of what your users want, why other products fail them, what our mission is and why we entered the space + what is required for us to succeed. You should also be keenly aware of the business requirements for your product area, be able to drive bottom line outcomes from your product area. 

We are looking for someone who is obsessive not with just building, but supporting the products you launch and their users, and nurturing them to success.

Values:

• As a PM, your core job is to make something that people want, you’re obsessive about knowing the user, understanding the user needs and love the creative problem solving of stitching together product requirements, end-state desired design, user desire, resource capacity and constraints, and timing
• As the RP for a product area, you think like an owner & act like a CEO of your business area. 
• PM’s are at the forefront of defining the frontiers of our business, they’re looking for ways to expand revenue, service line, retention, loyalty. This means being creative, being on the pulse of the user and thinking creatively / out of the box about meeting their needs -- they’re always willing to experiment always, despite the possibility of failure
• A PM’s job is to constantly figure out the best way to get the MVP into the user’s hands as quickly as possible and then find a pathway to build on top of that to iterate, improve and deliver more and more value -- therefore they must be obsessive with the game of being driven to achieve excellence, but with a regard of effort over impact. 

Abilities:

• Navigate ambiguity
• Problem perception + escalation AKA identify problems and not tolerate them
• Set a plan, define metrics of success and manage to it
• Cross-functional collaboration 
• Interpersonal communication + empathy 
• Time management / ruthless prioritization
• Detail-oriented & highly organized 
• Proven ability to learn from mistakes, ability to reflect
• “Rallys the troops” -- Motivates others, despite changing expectations

Skills: 

• 4-6 years work experience, ideally at least 4 years as a product manager 
• Experience in healthcare, ideally working with providers and workflow tools
• Understanding of engineering lift to build and design lift to design
• Previous experience with  agile / scrum process
• Committed to delivering exceptional quality work - obsessed with high quality user experiences
• Passionate about healthcare - interested in disrupting and elevating the benchmark
• Proven ability to take complex products from concept into the hands of users
• Analytics -- proficient in use of excel / google sheets, SQL, familiarity with Mixpanel, python, R, or stata a plus
• Strong communication skills with the ability to effectively communicate goals, tactics, process, get buy in across orgs
• Move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.

Responsibilities: 

1. Understand the business goals, evaluate opportunities for products that can support the business in effectively achieving those goals

• Works with the Senior Director of Tech Product to synthesize market dynamics, product line performance, business needs, execution abilities, company vision & mission
• Works with the Senior Director of Tech Product to design and execute a product strategy that supports the company strategy
• Work within the company’s OKR process to generate the product roadmap that supports company’s mission and vision

2. Hold a crisp vision of the user (providers) & competitors, and ensure that the products ladder up to their needs

• Conducts research sessions to evaluate provider needs + create an ever evolving + current picture of user desires 
• Performs market & competitive research to understand market trends that could implicate the evolution of the product strategy
• Finds creative ways to harness more user insights and efficiently get closer to our users

3. Manage design and engineering teams through the product development process 

• Liaises between scrum master + design to ensure that product development timelines are being hit and processes are being run smoothly
• Partners closely with eng + design through development cycles
• Delivers documentation and provide timely feedback to design and eng to enable their work streams

4. Manages partner teams to deliver against product strategy

• Liaise between and effectively partner with your core product operationalizers to bring your product to fruition -- in this role those people will be providers, clinic managers, operations, customer support
• Effectively leverage partner teams to bring your product strategy to fruition
• Deliver documentation to enable partner work streams 
• Ensure that people remain ‘on the same page’ through the oft-long and complex process of product development

5. Evaluate & effectively communicate product performance to stakeholders

• Run dashboards to measure the success / performance of product
• Run product feedback focus groups with users to collect qualitative feedback
• Develop reports on whether the products are achieving higher level goals
• Iterate roadmap based on product performance
• Ensure that stakeholders are getting effective and adequate transparency into the product performance 
• Use metrics as a way to build buy in for product strategy iteration and buy in

Benefits 

• Unlimited vacation
• Free Tia membership
• Competitive stock option package
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement 
• Medical, dental, and vision benefits
• 401k program (no matching at this time)
• Top of the line 13" Macbook Pro 
• Travel stipend for team off-sites

This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!