Senior Product Manager (Support/Internal Tools)

Senior Product Manager, Support/Internal Tools

Alma is seeking a mission-driven Senior Product Manager to lead our Support and Internal Tools squad. The Support / Internal Tools squad will introduce tools and resources that decrease providers’ (and ultimately, clients’) reliance on the CX team, and allows for providers and clients to more easily answer questions, or solve problems without the support of an Ops member. Additionally, the squad will be responsible for maturing our operational processes (particularly for the activation and CX teams) by implementing new internal tooling that allows for increased operational efficiencies.

In this role, you will be responsible for setting a product strategy, identifying a near-term roadmap, and leading a cross-functional squad of individuals to improve our Support and Internal Tools products. 

The ideal person for this role loves to collaborate with engineering and cross-department stakeholders to solve challenging problems and build highly-scalable solutions that translate into trusted and streamlined customer experiences.

What you’ll do:

• Collaborate with internal business and operational stakeholders to identify new opportunities to serve our customers better and bring technology-enabled innovations to the platform.
• Drive the product roadmap and set feature priorities through data-driven and customer-centric considerations to achieve the strategic goals and support the company's growth, working closely with a cross-functional team of engineers and analysts.
• Define, track, and analyze overall performance and financial, customer, and operational metrics.

Who you are:

• You have 4+ years of experience as a Product Manager with a strong desire to own a product strategy and roadmap
• You possess a clear and engaging communication style with a track record of building positive relationships across a broad, diverse organization.
• You are adept at agile methodologies and taking an iterative approach to problem solving
• You have a history of balancing quantitative data against intuition in decision-making and successes.
• You value a culture of inclusion and empathy.
• You feel a passion for Alma's mission – to improve the therapy experience for providers and their clients and simplify access to care.

Salary Band: $140,000-$160,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.