Senior Product Manager, Subscriptions

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We are seeking an individual contributor with a solid background in subscription monetization. You will work with cross-functional teams to build, enhance, and maintain subscription products for our large two-sided freelancer marketplace. Applying your knowledge in subscription strategy, product management, monetization you will drive the success of our subscription initiatives while providing an impeccable user experience for our customers. You will report to our Pricing and Monetization Strategy Director.

Your Responsibilities:

• Single threaded leader (STL) for talent subscriptions across Upwork;
• Define key input and output metrics to measure the success of talent subscriptions; use data-driven insights to optimize product performance and user experience.
• Drive sustainable growth for Upwork; balancing the health of our marketplace with delivery of ambitious revenue / profitability goals
• Leverage best practices in pricing and packaging strategy to build and/or optimize subscriptions across talent segments
• Define and execute the roadmap for talent subscriptions; continuously prioritizing in light of business needs 
• Build platform level capabilities to support subscriptions across Upwork

What it takes to catch our eye:

• Demonstrated experience in building / accelerating growth of a $10M -$100M subscription business; for either a 2 sided marketplace or consumer subscription business
• Expertise in pricing, monetization and packaging best practices
• Experience writing detailed detailed product requirements and working closely with Engineering on execution
• Demonstrated grit and acute ownership: We take pride in driving outcomes and optimizing end-to-end experiences!
• Demonstrated ability to lead / influence cross-functional teams, drive product vision, and execute on product roadmaps.
• Demonstrated experience building platform level capabilities
• Exceptional analytical, problem-solving, and data-driven decision-making skills.
• Highly collaborative and enjoys working in partnership with many areas to identify goals and work together to achieve them.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

The annual base salary for this position in California and Washington ranges from $149,000 - $246,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we’ve also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.