Senior Product Manager

About the Role

We are looking for a Senior Product Manager who is passionate about solving complex problems by being relentlessly outcome-driven. You’ll be a key member of our operations platform and will be responsible for determining how we can best use our product to onboard new customers as well as retain them. 

This is a high-impact product area, where you will partner with stakeholders across the business to optimise our onboarding journeys. You will work closely with a team of engineers and designers as well as cross-functionally with Sales, Customer Success, Risk, Data Science, Implementations, and Operations teams.

You’ll be working with the other product managers in your organisation to develop a strategy and roadmap, upon which you will be responsible for delivering products and processes that will influence the future of fraud protection for both internal and external stakeholders. 

Responsibilities:

• Gather and generate requirements for product development based on market analysis, end-user interviews, and feedback from internal stakeholders, customers, and partners
• Maintain the product backlog, identifying dependencies, and defining scope
• Develop, own and execute the product roadmap whilst aligning with strategic objectives
• Represent the consumers of the platforms within the product team to prioritize features, negotiate scope, and define acceptance criteria
• Think strategically to define simple solutions, finding the right balance of quality and speed to market
• Collaborate with Design and Engineering to deliver product features and incremental improvements
• Continuously innovate and optimise the product experience through testing and quick, small steps of iteration in order to maximise customer impact
• Measure the success and adoption of products and features
• Demonstrate product features to internal and external audiences
• Communicate problems and processes to key stakeholders, both technical and business, in an understandable way to facilitate the design and delivery of effective solutions
• Create content to support internal teams (Operations, Marketing, Sales, Customer Success)

Required Skills:

• 4+ years of product owner or product management experience building software
• Ability to provide execution details through product specs and user stories
• Experience in owning and prioritising the product backlog
• Highly Analytical. You use data to make decisions and track metrics, and are comfortable gathering it yourself via queries and business intelligence tools
• Excellent communication skills (presentation, verbal, written, and visual) with a stand out talent for organising information to tell a clear story
• Outcome-driven. You don’t settle with outputs. You put desired outcomes at the centre of every conversation and don’t lose sight of them

Desired Skills:

• Proficiency in using, building, and delivering products that are API centric
• Results-oriented. You can cut to the core of a problem, identify what needs to be done and when, and work with the teams to get solutions shipped
• Able to think from first principles, debate ideas and rapidly learn new concepts
• Prior experience building onboarding journeys and CX
• Proven ability to work effectively with international, cross-functional teams
• Ability to work in a fast-paced environment and juggle multiple projects simultaneously

Benefits in the UK:

• 4-day workweek
• A competitive base salary
• An equally competitive equity package
• Annual Performance Bonus or Commissions
• Pension matched up to 8%
• ‘Day one’ access to great health, dental and optical insurance scheme 
• 20 days of annual leave plus public holidays
• Cycle to Work Scheme
• Enhanced maternity and paternity leave (12 weeks full-pay for mums & dads, plus 12 weeks half-pay for mums)
• Regular paid social events organized by our social committee 
• BetterHelp Online Therapy Membership
• Dedicated learning budget through Learnerbly

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.