Senior Product Manager, Onboarding

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for Product Managers who bring exceptional creative, strategic, and analytical skills to drive forward a best in class product. Product Management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry.

The Driver team aims to provide a best in class driving experience that enables anyone to join the platform and make a living. We are looking for a strategic and customer-obsessed product manager to join our multifaceted and fast-paced team. As a senior product manager on the team, you will be responsible for onboarding the best drivers that will offer our riders differentiated quality and service. You will be responsible for identifying and prioritizing high quality driver segments and developing products that attract and retain these new drivers on the platform. The New Drivers product area includes both digital and operational components, 3rd party integrations and region-level customization – making it a challenging space, all while ensuring a seamless experience for our new drivers.  

Responsibilities:

• Deeply understand driver needs, business needs and the evolving rideshare landscape to set an ambitious product vision that motivates and inspires your team, peers and leadership
• Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and user research
• Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it
• Build alignment and collaborate with partner teams on shared goals and initiatives, including legal, compliance, and regulatory experts. 
• Communicate roadmaps, priorities, experiments and decisions across a broad set of audiences from partner teams to executive levels
• Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance

Experience:

• 5+ years in deep product domains – using data and experimentation to guide a large cross-functional team towards a long term vision
• Ability to make things happen: You manage project ambiguity, complexity, and interdependencies in an organized and structured way, and you are able to define and analyze metrics that inform the success of your products
• Customer obsessed: Strong user empathy and experience in the customer discovery and product development process 
• Strong decision making: Experience building alignment and influencing decision making across org lines and with senior leadership; specifically showcasing strong judgment when balancing a flawless user experience and business needs
• Strong analytical skills: Ability to leverage data and experiments to inform product decisions and strategy
• Strong communication: Skills and intuition for communication strategy at every level -- within teams, within the company, to users, and other audiences
• Detail oriented: Balancing multiple projects, deadlines, and requests should be second nature to you

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $136,000 - 170,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.