Senior Product Manager - Sales

We’re Osome – an international Fintech start-up making lives of entrepreneurs easier.

We help over 9500 businesses kick admin routine out of their day-to-day, so they can focus on changing the world for the better. We’ve build our own app and web product and are automating accounting, tax, company formation and other tasks.

We are over 500 strong, from 15 countries and have offices in London, Singapore, Hong Kong, Berlin and Kuala Lumpur.

As a start-up, we have founders with a successful track record, top-tier investors who backed dozens of well-known IT companies. Our product management team consists of ex Google, Yandex, Tinkoff, Xero. In 2021 we raised $16m Series A funding to continue our exponential growth, with ambitious goals and objectives in place for 2022.

We believe that the best product for entrepreneurs cannot be pure-SaaS. SMBs are highly diverse and it is crucial to learn and understand the full spectrum of the needs and demands of each client,and do it from the very first point of contact. Our high-skilled Sales Agents make this happen on a daily basis and they need best-in-class tools to reach their full potential.

Your Mission will be:

As Senior Product Manager, you will lead our product team to boost the effectiveness of sales operations by replacing all the admin tasks with automations to grant our Sales Agents the power to accurately identify intent, pain points, and opportunities for our clients.
In our industry, most potential customers don't rely on Google when searching for a provider - they are guided by recommendations. Therefore your mission will be to deeply understand the needs of our customers and help our team to find a solution that converts prospects into Osome ambassadors.

What success looks like in this role:

• Increase revenue / costs ratio per sales agent by x2
• Ensure that the quality and client satisfaction aren’t declining and are maintained at a high level throughout the sales process
• Ensure that we know cost and speed of each step in sales process

What you will be doing to achieve results:

• Lead a cross-functional product team, and be responsible for it from initial thinking and planning to a successful release
• Product evangelism - ensuring that the vision for this product is well known within the business
• Track and monitor new features’ performance and functionality after launch to iterate and improve on them
• Improve our analytics by defining what we should be measuring, building accessible dashboards and keeping them up to date, and help automate reporting
• Conduct qualitative and quantitative research into our customer base - from designing and conducting user interviews to running AB tests and analysing results
• Help your team understand: the problems we’re solving, our customers, the business and how to marry these in an impactful way

Requirements

You'll need to have:

• Experience with outcome focused product development, and creating and measuring product goals
• A history of delivering business impact. You can quantify the impact you’ve had in your current and previous roles
• Track record of developing and maintaining product strategies, including go-to-market and new geographies
• A desire to understand our customers and identify opportunities to solve their problems.
• Passionate and concise storytelling ability
• Ability to communicate with extreme clarity. You’ll be able to concisely and clearly explain the benefits of our new products - internally, and, much more importantly, to our customers.

Benefits

What we can offer you:

• The opportunity to join a goal-driven startup with big ambitions
• The chance to nurture a growing Product team, and to help shape and define the way we work
• An open, inclusive working environment, with founders deeply-rooted in the startup space
• An agile working model focused on goals and performance
• No bureaucracy or useless rituals policy!
• Amazing London City HQ , complete with roof terrace, beer taps, ping pong tables and all other startup essentials
• Private medical insurance
• 25 days holiday, plus bank holidays
• Quarterly social events
• Yearly professional development budget
• Competitive salary with regular appraisals