Senior Product Manager, Safety & Customer Care

Senior Product Manager, Safety & Customer Care

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco headquarters.

The Safety & Customer Care (SCC) team is responsible for keeping riders & drivers on our platform safe and helping users resolve their issues quickly so they can get back on the road. SCC plays a key part in delivering on Lyft’s overall strategy by guaranteeing the promises we make to our customers and making things right when they go wrong. We work with a wide variety of teams & stakeholders across the company to build a safe, seamless and delightful experience for Lyft’s community of drivers and riders.

Responsibilities:

• Deliver a shared vision and strategy for your product area that motivates and inspires your team, peers, and leadership
• Set team's goals, success metrics and roadmap and collaborate effectively across functions and orgs. Lead and align cross-functional partners and teams: engineers, designers, data scientists, marketers, and operations
• Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance.
• Communicate clearly roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels.

Experience:

• 5+ years of experience in product management, product design or equivalent consultant experience.
• Passion for Lyft and what we are trying to achieve in sustainable urban transportation.
• Natural ability to make things happen around you. You manage project ambiguity, complexity and interdependencies in an organized and structured way. Be able to define and analyze metrics that inform the success of products.
• Excellent judgment and thoughtfulness about the dynamics of a product ecosystem. 
• Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to users, to press, and other audiences.
• Experience leading post-launch optimizations including developing testing strategies.
• Ability to conceptualize, manage and prioritize multiple projects for stakeholders.
• Detail orientated with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you.

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected range of pay for this position in the Seattle area is $160,000 - $180,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.