Senior Product Manager, Restaurant Order Management

About the role

You will be the product manager for Restaurant Order Management Technology. Our Restaurant Order Management Technology is used by a wide range of our restaurant partners to ensure that their online orders receive the same level of service as their dine in. 

By improving interactions with the kitchen, you will help customers enjoy their desired order without missing items or mistakes, every time. You will also help riders enjoy shorter wait times by having an impact on the accuracy of rider arrival, collection and delivery.

In particular, you will lead the strategy and delivery of our In-Restaurant Hardware (and apps) and White Label API products, which helps partners manage orders either within their own in-restaurant technology or through the technology we have built.

This role is based in our London office and will report to the Group Leader for Order Management. We operate on a hybrid working model.

What you'll be doing

• Formulate a vision and strategy for Restaurant Order Management and White Label technology, in collaboration with the Group Leader. 
• Develop a deep understanding of the needs of our partners by analysing data, conducting primary research, and sourcing input from internal stakeholders
• Develop a hypothesis for the most impactful work that will address our partners’ needs while also delivering on our internal strategic objectives
• Maintain an outcome-based product roadmap that clearly outlines how you will deliver impact
• Document product requirements in a way that can be understood by both technical and non-technical audiences, and can be used to drive alignment with other teams within Deliveroo
• Collaborate with your engineering team and other teams (e.g., Analytics Engineering) on detailed technical product requirements and test plans
• Support your engineering team during the development process to clarify and unblock issues
• Collaborate with the go-to-market and commercial teams to agree a launch plan, and develop necessary collateral and messaging
• Closely follow the roll-out and measure the impact of your initiatives by gathering feedback from partners and internal stakeholders, as well as conducting quantitative analysis; use this input to refine your roadmap and identify new ways to drive value

Requirements

Excellent strategic thinking, with a track record in taking an ambiguous problem space, defining objectives, outlining various options, assessing cost and benefit and driving to a conclusion, sourcing input from others and building consensusStrong problem-solving skills, ideally with autonomy with quantitative tools (Looker) to produce basic product analysis and independently evaluate success of initiativesExperience working as a product manager and following agile product development principles; B2B experience preferredAbility to develop strong working relationships with technical and commercial stakeholders, build cross-functional alignment and maintain focus throughout executionAbility to prioritise ruthlessly, unlock value in an iterative way and with a focus on the fastest route to marketClear written and verbal communication, with an ability to synthesise technical topics to a business audience, including to senior stakeholders

Customer-centric thinking, with a track record of deploying the right user research methodologies to generate new and surprising customer insights that change our approach

Relevant domain expertise such as experience working with B2B Hardware, Software and APIs, or food delivery will be a great advantageDemonstrated track record of working in high performing teams that celebrate differences and foster entrepreneurship and innovation

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, butWe offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that disabled people may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments , please don't hesitate to let us know. We will make every effort to provide the necessary adjustments  to ensure you have an equitable  opportunity to succeed.