Senior Product Manager, Repayments

Affirm is reinventing credit to make it more transparent and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.

Our mission to deliver transparent financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision, we are growing our product lines and becoming a global company. We’re just getting started, and we’re looking for a strong Senior Product Manager to take on this big challenge!

Our Consumer servicing and repayments team is responsible for delivering a premier post loan experience that delights the customer. As our Senior Product Manager, you will be responsible for identifying levers and come up with innovative product experiences, conduct funnel analysis and improve the delinquency part of the repayments funnel. The team is in an outstanding position to experiment with business levers and focus on growing collections from delinquent users. In this role, you will be responsible for developing and carrying out a product strategy, and delivering impactful experiences to our customers globally. The successful candidate will be able to collaborate with a team of engineers and deliver tangible results in a fast-paced environment. The right candidate will be able to platformize the experiences to set up Affirm for global expansion.

What You'll Do

• Understand Affirm users at a deep level -- what’s meaningful to them, what are their constraints and challenges, what drives their decision making with respect to repayments and collections, why they love Affirm, and what they wish we could do better
• Build self-service user experiences significantly improve the collections
• Drive customer comms strategy to proactively get in touch with customers and improve their collections experience
• Work with analytics team to measure ongoing success of the product area and report to the leadership team
• Be an authority on industry trends of consumer credit, payments, e-commerce, and apply the knowledge to shape the roadmap
• Understand the levers to optimize the collections conversion funnel and utilize the available levers to improve conversion
• Build platform solutions to enable collections with minimal effort in new markets.

What We Look For

• Passion and drive to change consumer finance for the better
• Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership
• Experience managing technical software products from kick-off to post-launch
• An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally
• Excellent at identifying and prioritizing high impact initiatives
• A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
• The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
• Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress
• Very good at influencing leadership and cross-functional teams
• Familiarity with SQL and Spreadsheets for product analysis

Location - Remote U.S.